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  1. Automation for Jira Server
  2. JIRAAUTOSERVER-1100

Rule owners are not notified when a rule fails with the status "FAILURE"

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    • Severity 3 - Minor
    • 1

      Issue summary

      As mentioned in the documentation Create and edit Jira automation rules, Automation rules can be configured to notify the rule owner "when the rule fails":

      Notify on error to specify the notifications the rule owner will receive if the rule fails.

      In reality, rule owners are only notified if the rule fails with the status SOME ERRORS. However, rule owners are not notified when the rule fails with other statuses such as FAILURE.

      Steps to replicate

      1. Configure an automation rule with the following settings
        • Add 2 projects the rule scope
        • Use the trigger of your choice
        • Add the "Add a comment" action
      2. Archive one of the 2 projects that are in the rule scope
      3. Trigger the rule
      4. Notice that the rule failed with the FAILURE status in the audit logs
      5. Check if a notification email was sent to the rule owner

      Expected behavior

      A notification email should be sent to the rule owner about this failure.

      Actual behavior

      No notification is sent

      Workaround

      None

              75d0dae64764 Priyanka Jiandani
              jrey Julien Rey
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                Created:
                Updated:
                Resolved: