The entered Pull and Push Jira Connector Timers are reverted to the old values upon completion of the subsequent synchronization cycle

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Low
    • None
    • Affects Version/s: 11.6.0, 11.7.0, 11.8.0
    • None
    • Severity 3 - Minor
    • No
    • None

      Issue Summary

      When updating the Jira Timers under Jira Settings > Jira Setup, the values are saved, but they revert after the first run happens.
      If we look at the HAR file, we can see that the value is correctly saved:

      POST https://xyz.jiraalign.com/ManageExternalTool?TabID=2
      txtSprintBufferDays: 3
      txtSetupID3: 3
      txtSetupID19: 5.5
      txtSetupID13: 1
      txtSetupID28: 1
      

      And that the subsequent call to GET the page details, see it on the DB:

      GET https://xyz.jiraalign.com/ManageExternalTool?TabID=2
      {code:html}
      <td>
                      <table>
                          <tr>
                              <td><p>Interval, in minutes, at which Jira Align pushes recently created or updated issues to Jira.</p></td>
                          </tr>
                          <tr><td colspan="2">Interval in minutes</td></tr>
                          <tr>
                               
                              <td class="FormTextGrey" align="left">
                                  <input style="width:55px;" class="FBText" type="number" title="minimum 1/maximum 120" id="txtSetupID19" name="txtSetupID19" value="5.5" />
                              </td>
                          </tr>
                      </table>
                  </td>
      

      But after the first run, we can see on the UI that they are back to what they were previously

      The logs under Jira Settings > Manage Projects > View Logs > Configuration only display the setting of the new time, but nothing about the revert.

      Steps to Reproduce

      1. Go to Jira Settings > Jira Setup
      2. Change the value of one of the timers
      3. Let a sync run
      4. See the value of the timer revert back to what it was previously

      Expected Results

      The entered value should persist.

      Actual Results

      The value is reverted to the old one.

      Workaround

      There are 2 workarounds:
      1 - Change and save the value in the timers while there is no "Sync In Progress"
      2 - Deactivate the connector, change and save the value, and Reactivate the connector

            Assignee:
            Yannick Genin
            Reporter:
            Allan Silva (Inactive)
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            0 Vote for this issue
            Watchers:
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              Created:
              Updated:
              Resolved: