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Bug
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Resolution: Unresolved
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Low
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None
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10.133.3
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2
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Severity 3 - Minor
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No
Issue Summary
In case the options ‘Settings > Platform > Security > Disable Manual Sign In' is set to YES, and the customer is using SSO, in certain scenarios when the session expires, the user is not redirected to the login page, instead, when performing a 'Save', he will receive an 'Internal Error'.
Below you can see the behavior on scenarios when the session expired/was invalidated, and the settings are YES/NO:
Disable Manual Sign In | Video |
---|---|
NO | sso_manual_sign_in_off.mov |
YES | sso_manual_sign_in_on.mov |
Steps to Reproduce
One way to reproduce this consistently, but not the only one is
- Have an SSO configured on JA
- Have the settings Disable Manual Sign In' is set to YES
- Log into JA
- Go to the Theme grid
- Open one Theme (or any other work item)
- Duplicate the tab
- On the second tab, hit User > Log Out
- On the first tab, hit save on the Theme
- See the red banner
Expected Results
If the session is no longer valid, the user will be redirected to the login screen
Actual Results
The user receives a red banner and continues to be on Jira Align
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- is related to
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JIRAALIGN-6980 Forecast: Session timeout does not generate alert
- Closed
- resolves
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PS-168428 Loading...