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  1. Jira Align
  2. JIRAALIGN-6434

Jira Align - Theme (RPM_GET_THEME_LIST) screen triggering error


    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 10.133.0
    • 10.127.3
    • Themes
    • 5
    • Severity 1 - Critical
    • No

      Issue Summary

      Jira Align is showing a 'Whoops' error when attempting to list Themes.
      Sometimes this occurs immediately, and other times when the user tries to change pages.

      This error is triggered when the Jira Align runs on the database the RPM_GET_THEME_LIST.

      That RPM is causing locks in the Jira Align database, which could potentially affect performance.

      Steps to Reproduce

      It is affecting a customer's on-prem instance.

      Expected Results

      Jira Align returns theme results quickly.

      Actual Results

      Running RPM_GET_THEME_LIST is causing locks on the Jira Align database which affects the Jira Align performance.


      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            dfuller@atlassian.com Don Fuller
            f9fc804f30c6 Luiz Felipe Arruda
            8 Vote for this issue
            16 Start watching this issue