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  1. Jira Align
  2. JIRAALIGN-5112

Incremental error when update user roles

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      Issue Summary

       

      When updating the user Roles that were created by copying the Super Admin role, the Jira Align triggers an error on HTML with an incremental value.

      This issue is happening on Jira Align On-Prem 10.120.2 and Jira Align On-Prem 10.120.3

      Furthermore, the issue occur on the Cloud instance JA version 10.122.3.

      Steps to Reproduce

      1) Go to Administration -> Roles
      2) Select the roles described previously
      3) Update any toggle (optional)
      4) Click on save
      5) the error will be shown on the screen after saving it.

       

      Ps.: The changing/update is recorded beside the error appearance.

      Expected Results

       

      After updating/saving a Jira Align user Role, the pop-up of successful change would appear, and the /RoleSetUpNew page is reloaded.  

      Actual Results

      An error is printed on the screen with an incremental value. 
      Looking at the HAR file or the browser level, we can see the following:

      <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">


Error #2729

      Besides the error, the changes were recorded when back to the page.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available.

        1. error#.png
          50 kB
          Rachel Kim
        2. image-2023-06-22-11-15-41-107.png
          81 kB
          Luiz Felipe Arruda

            [JIRAALIGN-5112] Incremental error when update user roles

            Magnus Lundin added a comment -

            What is the fix version please?

            Magnus Lundin added a comment - What is the fix version please?

            john.p.possel added a comment -

            This issue is also occuring when updating a role for a user assigned to a custom kanban board in Jira Align cloud, version 10.123.2, build 10.123.2.34938

            john.p.possel added a comment - This issue is also occuring when updating a role for a user assigned to a custom kanban board in Jira Align cloud, version 10.123.2, build 10.123.2.34938

            Rachel Kim added a comment -
            Internal Notes

            The same bug has been observed to occur on the Cloud instance JA version 10.122.3.

            Rachel Kim added a comment - Internal Notes The same bug has been observed to occur on the Cloud instance JA version 10.122.3.

            Magnus Lundin added a comment -

            Regarding the "Ps.: The changing/update is recorded beside the error appearance." I have not seen this always to be true. Sometimes the changes don't stick.

            Magnus Lundin added a comment - Regarding the "Ps.: The changing/update is recorded beside the error appearance." I have not seen this always to be true. Sometimes the changes don't stick.

              940aaf7b0db4 Sheila Kelly (Inactive)
              f9fc804f30c6 Luiz Felipe Arruda
              Affected customers:
              5 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: