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  1. Jira Align
  2. JIRAALIGN-5000

500 error - Blank page is displayed when clicked Add Action in Objective

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    • 2
    • Severity 2 - Major
    • No

      Issue Summary

      A blank page is displayed when clicking Add Action button in Objective. The same issue is reproduced in New Navigation

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Step 1. Go to Program Objectives (The same issue is shown on all Objectives)
      2. Step 2. Click More Actions button - View Actions
      3. Step 3. Objectives Actions Grid page is opened and click Add Action button and the blank page is opened.

      Expected Results

      New Edit/ Eidt Actions page is displayed

      Actual Results

      Blank page is displayed

      Note:

      • Confirmed it works fine in other instance, the problem occurs on Alignsupport instance 
      • Checked har file and able to find 500 - Internal Sever Error
      • Checked the Splunk and able to find Response Buffer Limit Exceeded
         
        { [-]
           ASP_function: Error.asp
           ErrorId: 3037
           PageName: Team Objectives
           correlationid: A7TiovNm98usTf9+7oe+gA/pdUEZ4eKFYUxOq9q7dec=
           customer_db: Alignsupport
           error_aspcode: ASP 0251
           error_aspdescription: Execution of the ASP page caused the Response Buffer to exceed its configured limit.
           error_category: Response object
           error_column: -1
           error_description: Response Buffer Limit Exceeded
           error_file: /AddQuickAction.asp
           error_line: 0
           error_number: -2147467259
           error_source:
           log_type: exception
           logfrom_location: Website-ASP
           timestamp: 2023-05-15T20:28:33.585000-04:00
           url: https://alignsupport.jiraalign.com:443/AddQuickAction.asp?IC=1&ActionID=0&FirstTime=True
           urlverb: GET
           user: 661751
           version: 10.119.3.29724
        }
        

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. 500 New Nav.png
          500 New Nav.png
          662 kB
        2. blankPage.png
          blankPage.png
          67 kB
        3. buffer Limit Error.png
          buffer Limit Error.png
          1.12 MB
        4. har500.png
          har500.png
          389 kB
        5. newAction.png
          newAction.png
          104 kB

              dfuller@atlassian.com Don Fuller
              965b37518492 Rachel Kim
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              1 Vote for this issue
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                Created:
                Updated:
                Resolved: