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  1. Jira Align
  2. JIRAALIGN-4855

Program Increment Scope Change Report Timeout Error

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Details

    • 1
    • Severity 2 - Major
    • No

    Description

      Issue Summary

      PI Progress Report - Scope Change Report occasionally times out with a Whoops error when trying to load content.

      This issue was last observed and corrected with 10.116.3 but seems to still occur in the latest release.

      Steps to Reproduce

      1. Load the Scope Change Report with 1 or more Releases and 1 or more Programs
      2. Depending on the contents, a timeout will occur with the RPM_GET_STORY_POINTS_TREND_FOR_RELEASE stored procedure

      Expected Results

      Scope Change report loads without issue

      Actual Results

      Inconsistent timeouts on loading the report, resulting in a Whoops error page.

      ASP_function: OOFunctionsSql.SetRSParamsCursor
         correlationid: ICb6cTxvGSC9O7MxBRCaIWhPjMG2V+mpnaPcEx3NF+g=
         error_description: Query timeout expired
         error_id: 58356
         error_number: -2147217871
         error_source: Microsoft SQL Server Native Client 11.0
         log_type: exception
         logfrom_location: Website-ASP
         sql: EXEC RPM_GET_STORY_POINTS_TREND_FOR_RELEASE ?, ?, ?, ?, ?, ?, ?, ?, ?, ?
      

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              9ca9aa5ad14e Sam Tsubota
              120524bf6ade Jose Sanchez
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              Dates

                Created:
                Updated:
                Resolved:

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