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  1. Jira Align
  2. JIRAALIGN-4690

Cannot edit Key Results against an Objective tree - Goal, just get a spinning wheel.

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Details

    • 3
    • Severity 3 - Minor
    • No

    Description

      Issue Summary

      Cannot edit Key Results against an Objective tree - Goal, just get a spinning wheel.

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Step 1. Go to Enterprise: Objective Tree
      2. Step 2. Filter Portfolio (or program) on T1 and filter Goals
      3. Step 3. Click objectives on the list and expand Key Results
      4. Step 4. Click … ellipsis next to the first Key result and Select Edit

      Expected Results

      The page is loading when click Edit option

      Actual Results

      The page is not loading and getting a spinning wheel.

      The following error messages are found:

      2023-01-18 06:34:12 172.22.17.140 GET /EditKeyResult FirstTime=True&KeyResultID=224&TabID=1&parentPage=&PrevTab=AddStrategyItem%3FStrategyItemID%3D139|140|800a000d|Type_mismatch:_'milestoneType' 443 661745 172.22.19.9 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_15_7)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/109.0.0.0+Safari/537.36 https://alignsupport.jiraalign.com/ObjectivesHub?stfilter=true&Portfolios=94&StrategyItemID=139 alignsupport.jiraalign.com 500 0 0 1243
      
      { [-]
         ASP_function: Error.asp
         ErrorId: 2580
         PageName: Objectives Tree (Labs)
         correlationid: V0OjVgQsZcaDFzk6i3w1yiBXTOGZF3Zqnkews3H/0vQ=
         customer_db: Alignsupport
         error_aspcode:
         error_aspdescription:
         error_category: Microsoft VBScript runtime 
         error_column: -1
         error_description: Type mismatch: 'milestoneType'
         error_file: /MilestoneGetPermissions.asp
         error_line: 140
         error_number: -2146828275
         error_source:
         log_type: exception
         logfrom_location: Website-ASP
         timestamp: 2023-01-18T01:40:21.921000-05:00
         url: https://alignsupport.jiraalign.com:443/EditKeyResult.asp?FirstTime=True&KeyResultID=224&TabID=1&parentPage=&PrevTab=AddStrategyItem%3FStrategyItemID%3D139
         urlverb: GET
         user: 661745
         version: 10.115.3.26874
      }
      

      Checked HAR file on our Test instance;

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        1. alignsupportHAR.png
          alignsupportHAR.png
          208 kB
        2. keyresultEdit.png
          keyresultEdit.png
          562 kB

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              dfuller@atlassian.com Don Fuller
              965b37518492 Rachel Kim
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              Dates

                Created:
                Updated:

                Backbone Issue Sync