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  1. Jira Align
  2. JIRAALIGN-4624

Internal Server Error - 500 message when opening the Team Retrospective page

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Details

    • 2
    • Severity 3 - Minor
    • No

    Description

      Issue Summary

      The customer is facing an issue in the retrospectives screen (Team->Transform->Retrospectives): StartGame2.asp. When they click on the link to launch an interactive team retrospective the result is a popup displaying a 500 error.

      Steps to Reproduce

      1. Go to Team->Transform->Retrospectives
      2. Click on the link to launch an interactive team retrospective

      Expected Results

      A frame should open, letting user to select PI and sprint.

      Actual Results

      The result is an Internal Server Error - 500 message when opening the Team Retrospective page.

      Workaround

      Currently, there are no known workarounds for this behavior. 

      Per the Splunk error message we suspect there is a buffer issue on this page.

         ASP_function: Error.asp
         ErrorId: 59770
         PageName: Team Retrospective
         correlationid: vPCDUcVlfH8K4+VvaaljFGPdxq9AhvuzviNBzNorI4I=
         customer_db: Fidelity
         error_aspcode: ASP 0251
         error_aspdescription: Execution of the ASP page caused the Response Buffer to exceed its configured limit.
         error_category: Response object
         error_column: -1
         error_description: Response Buffer Limit Exceeded
         error_file: /StartGame2.asp

       

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              dfuller@atlassian.com Don Fuller
              55bc69081443 Edvaldo Lima
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              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync