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  1. Jira Align
  2. JIRAALIGN-4508

All emails including password emails are blocked

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Details

    • Severity 3 - Minor
    • No

    Description

      Issue Summary

      Customer wanted to limit email notifications to only password emails being sent, so they set Send only password emails to "Yes".
      Unfortunately this blocked ALL email notifications with the Status = "error: 5"

      In the backend Splunk log we could see that the "reason" was "Not a password email"

      Steps to Reproduce

      Pre-requisites
      In Administration > Settings > Email Settings
      Send only password emails is set to "Yes"

      Expected Results

      Password emails would be sent.
      All other email notifications would not be sent.

      Actual Results

      Password emails are not being sent
      All other email notifications are not being sent

      The below exception is thrown in the c:\log\AgileCraft_BackOffice_customername-Backbone-yyyymmdd.log file:

      Level: Error
         MessageTemplate: Email not sent
         Properties: { [-]
           Build: 10.112.0.20670
           EmailId: 316
           Instance: customername
           MachineName: XXXXXX
           Product: AgileCraft.Backbone
           ServiceName: AgileCraft_BackOffice_customername
           Task: SendMail
           TaskId: 9
           TaskOccurrenceCorrelation: 1507436324
           ThreadId: 9
           reason: Not a password email
         }
         Timestamp: 2022-09-28T13:38:10.1426016+02:00
      

      Workaround

      Set Send only password emails is set to "No"
      This will mean that ALL email notifications are sent.

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              940aaf7b0db4 Sheila Kelly
              81fb6d9e7236 Heidi Hendry (Inactive)
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              Dates

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                Updated:
                Resolved:

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