Details
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Bug
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Resolution: Fixed
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Low
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10.111.3
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None
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Severity 3 - Minor
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No
Description
Issue Summary
Customer wanted to limit email notifications to only password emails being sent, so they set Send only password emails to "Yes".
Unfortunately this blocked ALL email notifications with the Status = "error: 5"
In the backend Splunk log we could see that the "reason" was "Not a password email"
Steps to Reproduce
Pre-requisites
In Administration > Settings > Email Settings
Send only password emails is set to "Yes"
Expected Results
Password emails would be sent.
All other email notifications would not be sent.
Actual Results
Password emails are not being sent
All other email notifications are not being sent
The below exception is thrown in the c:\log\AgileCraft_BackOffice_customername-Backbone-yyyymmdd.log file:
Level: Error MessageTemplate: Email not sent Properties: { [-] Build: 10.112.0.20670 EmailId: 316 Instance: customername MachineName: XXXXXX Product: AgileCraft.Backbone ServiceName: AgileCraft_BackOffice_customername Task: SendMail TaskId: 9 TaskOccurrenceCorrelation: 1507436324 ThreadId: 9 reason: Not a password email } Timestamp: 2022-09-28T13:38:10.1426016+02:00
Workaround
Set Send only password emails is set to "No"
This will mean that ALL email notifications are sent.
Attachments
Issue Links
- duplicates
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JIRAALIGN-3299 Ideation: New User and Password Reset emails aren't getting sent
- Closed
- is resolved by
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JIRAALIGN-3299 Ideation: New User and Password Reset emails aren't getting sent
- Closed
- relates to
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ALIGNSP-15825 Loading...