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Type:
Bug
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Resolution: Won't Fix
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Priority:
Low
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None
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Affects Version/s: 10.106.4
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Component/s: Ideation - Customer Portal
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1
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Severity 3 - Minor
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No
Issue Summary
Notification for Idea creation via the Ideation portal are not sent to the recipient set in
Administration >Email > Enhancements.
Comments on new Idea however are triggering emails to the same recipient, only the notification that an Idea has been created is not sent.
This behaviour is described in https://internal.jiraalign.com/ideaZone/ideas?ideaID=208 and was set as functionality implemented, however, it seems that this particular notification is not working at this point of time.
Steps to Reproduce
- Setup email notifications, go to Administration >Email >
- Set a user email address and type = Enhancements
- Have a user to create a new dummy idea in the ideation portal
Once a user creates a new idea, no email is sent to the subscriber via this method - Have the user add a comment to this idea.
The recipient (CC and BC) set Administration >Email > Enhancements receives a notification email about this change?
Expected Results
The email notification workflow about enhancement should trigger emails for email creation and other update
Actual Results
Only Update and comment notification are included in the email notification workflow for enhancement, but the Idea creation itself is excluded
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- is related to
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JIRAALIGN-6350 Email notification for new Ideation items in a group are not sent
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- Closed
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- is connected to
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JALPM-1898 Loading...