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  1. Jira Align
  2. JIRAALIGN-3915

Error: TShirtSync:Failed to get t-shirt options from JIRA

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Details

    • 7
    • Severity 2 - Major
    • No

    Description

      Issue Summary

      T-Shirt sync is not working. In logs we can the error: TShirtSync:Failed to get t-shirt options from JIRA

      Steps to Reproduce

      1. Configure the TShirt sync between Jira Align and Jira
      2. The Jira Align sync is not synchronizing anymore
      3. In Audit Logs the can see the error: 

      Expected Results

      Sync to occurs according to the documentation

      Actual Results

      Splunk error:

      { [-]
         Exception: AgileCraft.Jira.Api.Model.JiraApiException: RequestResource: xxxxxxx/rest/api/3/customField/11404/option, RequestMethod:GET, ResponseStatus:Error, ResponseStatusCode:200, ResponseStatusCodeDescription:OK, ResponseStatusDescription:OK, ResponseHeader_Max-Forwards:20, ResponseHeader_Connection:close, ResponseHeader_X-CorrelationID:Id-eb52de61afa2af802e711bef 0, ResponseHeader_Referrer-Policy:strict-origin-when-cross-origin, ResponseHeader_Date:Wed, 12 Jan 2022 04:02:48 GMT, ResponseHeader_Set-Cookie:JSESSIONID=7064159531D381421BBC9D9363FAF526; Path=/; Secure; HttpOnly,atlassian.xsrf.token=BVMW-9Z11-9UN4-HQA9_0d20211d7c7dc37e56704d0f43300232f01288af_lin; Path=/; Secure, ResponseHeader_Via:1.0 soaint.thp.tahphq.tahp (), ResponseHeader_Strict-Transport-Security:max-age=31536000, ResponseHeader_X-AREQUESTID:1382x3296133x1, ResponseHeader_X-ASESSIONID:1wyeotr, ResponseHeader_X-AUSERNAME:ase_jira_aligntest, ResponseHeader_X-Content-Type-Options:nosniff, ResponseHeader_X-Frame-Options:SAMEORIGIN, ResponseHeader_X-Seraph-LoginReason:OK, ResponseHeader_X-XSS-Protection:1; mode=block, ResponseHeader_Content-Security-Policy:frame-ancestors 'self', ResponseHeader_Content-Type:text/html;charset=UTF-8
         at AgileCraft.Jira.Api.JiraManager.ExecuteWithResponse[T](RestRequest request, String jiraApiResource, HttpStatusCode expectedHttpStatusCode, Boolean forceResponseLogging, Boolean& sessionAuthenticationExpiration, Boolean throwExceptionOnError, Boolean ignoreLogoutResponse, Boolean hideRequestBody, String[] queryParametersToHashForLogging) in C:\projects\alignintegration\AgileCraft.Jira.Api\JiraManager.cs:line 2275
         at AgileCraft.Jira.Api.JiraManager.GetCustomFieldOptions(String customFieldId) in C:\projects\alignintegration\AgileCraft.Jira.Api\JiraManager.cs:line 628
         at AgileCraft_Jira.AgileCraft.CreateFeatureInJira(JiraManager manager, DataRow row2, Boolean multipleFeature) in C:\projects\alignintegration\Connectors\JiraServiceProduction\AgileCraft_Jira\AgileCraft.cs:line 5191
         Level: Error
         MessageTemplate: TShirtSync:Failed to get t-shirt options from JIRA
         Properties: { [+]
         }
         RenderedMessage: TShirtSync:Failed to get t-shirt options from JIRA
         Timestamp: 2022-01-11T23:02:49.6750745-05:00
      }
        

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              eac07d2d8a35 Roman Koshovskyi
              82697f38779c Vasti Marucci
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              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync