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Bug
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Resolution: Fixed
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Low
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10.104.0
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7
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Severity 2 - Major
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No
Issue Summary
T-Shirt sync is not working. In logs we can the error: TShirtSync:Failed to get t-shirt options from JIRA
Steps to Reproduce
- Configure the TShirt sync between Jira Align and Jira
- The Jira Align sync is not synchronizing anymore
- In Audit Logs the can see the error:
Expected Results
Sync to occurs according to the documentation
Actual Results
Splunk error:
{ [-] Exception: AgileCraft.Jira.Api.Model.JiraApiException: RequestResource: xxxxxxx/rest/api/3/customField/11404/option, RequestMethod:GET, ResponseStatus:Error, ResponseStatusCode:200, ResponseStatusCodeDescription:OK, ResponseStatusDescription:OK, ResponseHeader_Max-Forwards:20, ResponseHeader_Connection:close, ResponseHeader_X-CorrelationID:Id-eb52de61afa2af802e711bef 0, ResponseHeader_Referrer-Policy:strict-origin-when-cross-origin, ResponseHeader_Date:Wed, 12 Jan 2022 04:02:48 GMT, ResponseHeader_Set-Cookie:JSESSIONID=7064159531D381421BBC9D9363FAF526; Path=/; Secure; HttpOnly,atlassian.xsrf.token=BVMW-9Z11-9UN4-HQA9_0d20211d7c7dc37e56704d0f43300232f01288af_lin; Path=/; Secure, ResponseHeader_Via:1.0 soaint.thp.tahphq.tahp (), ResponseHeader_Strict-Transport-Security:max-age=31536000, ResponseHeader_X-AREQUESTID:1382x3296133x1, ResponseHeader_X-ASESSIONID:1wyeotr, ResponseHeader_X-AUSERNAME:ase_jira_aligntest, ResponseHeader_X-Content-Type-Options:nosniff, ResponseHeader_X-Frame-Options:SAMEORIGIN, ResponseHeader_X-Seraph-LoginReason:OK, ResponseHeader_X-XSS-Protection:1; mode=block, ResponseHeader_Content-Security-Policy:frame-ancestors 'self', ResponseHeader_Content-Type:text/html;charset=UTF-8 at AgileCraft.Jira.Api.JiraManager.ExecuteWithResponse[T](RestRequest request, String jiraApiResource, HttpStatusCode expectedHttpStatusCode, Boolean forceResponseLogging, Boolean& sessionAuthenticationExpiration, Boolean throwExceptionOnError, Boolean ignoreLogoutResponse, Boolean hideRequestBody, String[] queryParametersToHashForLogging) in C:\projects\alignintegration\AgileCraft.Jira.Api\JiraManager.cs:line 2275 at AgileCraft.Jira.Api.JiraManager.GetCustomFieldOptions(String customFieldId) in C:\projects\alignintegration\AgileCraft.Jira.Api\JiraManager.cs:line 628 at AgileCraft_Jira.AgileCraft.CreateFeatureInJira(JiraManager manager, DataRow row2, Boolean multipleFeature) in C:\projects\alignintegration\Connectors\JiraServiceProduction\AgileCraft_Jira\AgileCraft.cs:line 5191 Level: Error MessageTemplate: TShirtSync:Failed to get t-shirt options from JIRA Properties: { [+] } RenderedMessage: TShirtSync:Failed to get t-shirt options from JIRA Timestamp: 2022-01-11T23:02:49.6750745-05:00 }
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
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- resolves
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ALIGNSP-12375 Loading...
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ALIGNSP-12495 Loading...