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  1. Jira Align
  2. JIRAALIGN-3782

Forecast page View By Epic report generates an error

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Details

    • 2
    • Severity 3 - Minor
    • No

    Description

      Issue Summary

      When loading the Forecast page and selecting View By Epic, "an error occurs that reports An error occurred on the server while processing the URL."
      This does not occur in other views.
      Affected version 10.101.2.21225

      Steps to Reproduce

      1. See this comment for splunk logs and record of the error:
        https://getsupport.atlassian.com/browse/PS-85996?focusedCommentId=29811672&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-29811672

      Expected Results

      When loading the Forecast page by any view, the report should load data for all involved Epics.

      Actual Results

      No data loads for any included Epics and instead the error displays.

      The below exception is thrown in the TMOSplunkError.json file:

      ForecastSortReleaseTable ReleaseID=75&ViewBy=1&ViewType=1|208|800a0e78|Operation_is_not_allowed_when_the_object_is_closed.
      
       sql = "EXEC RPM_GET_FORECAST_MASS_UPD_REPORT ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?"
      

      Workaround

      No known workaround found for this issue.

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              4f593be5d819 Anna Eshlin De Kassal (Inactive)
              120524bf6ade Jose Sanchez
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              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync