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Bug
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Resolution: Fixed
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High
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10.95
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1
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Severity 1 - Critical
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No
Issue Summary
Timeout/exception errors when attempting to expand the Program Increment list for a large portfolio of 5 or more programs during peak hours.
Loading Smaller datasets and/or loading the data outside peak hours works correctly
Steps to Reproduce
It is required to have a high volume of data.
- During peak hours, for example: in the US the issue was observed at 08:15 PM UTC
- Go to Forecast Report
- Set the Configuration to a Portfolio or list of Programs that have one Program Increment in common
- Select View Type: Agile by Program
- Click on the > symbol to Expand the Program Increment
Expected Results
Program Increment expand correctly
Actual Results
After 60 seconds a Cloudflare warning is shown on the browser, the Program Increment never complete expanding
The Below warning are identified regarding performance for RPM_GET_FORECAST_MASS_UPD_REPORT
{ [-] ASP_function: OOFunctionsSql.LogToSqlTiming correlationid: sKV2HkkLnFke8885oWozu5kDLsIY26JdNKiTwf5pLPY= customer_db: XXXXXXX log_type: warning logfrom_location: Website-ASP sql: EXEC RPM_GET_FORECAST_MASS_UPD_REPORT ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? sqlCount: 101 sqlFunction: SetRSParams sqlTime: 3607 timestamp: 2021-05-27T11:56:48.850000-04:00 url: https://XXXXXXX.jiraalign.com:443/Forecast/ajax/ForecastSortReleaseTable.asp?ReleaseID=99&ViewBy=1&ViewType=1 urlverb: POST user: 7060 version: 10.94.0.17591 }
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
- is related to
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JIRAALIGN-3782 Forecast page View By Epic report generates an error
- Closed
- resolves
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ALIGNSP-9512 Loading...