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Suggestion
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Resolution: Unresolved
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5
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Issue Summary
Some object in Jira Align doesn't store double byte characters properly.
As far as I confirmed following objects are affected.
- Setting > Access Control > People
- Enterprise > Goal
- Enterprise > Brainstorming
- Enterprise > Agile Assessment
It looks like a people's name and most objects in Enterprise level is affected.
Check out the full report here
Steps to Reproduce
Here's an example of the "Enterprise > Goal" object.
- Visit Enterprise > Goals
- Add some Goal objects with Japanese e.g. "テスト"
Expected Results
Goals object is saved as the user's input.
Actual Results
The Japanese text is garbled.
Workaround
As for the Workaround for the "Setting > Access Control > People" object, you can save DBCS by making an input twice after you filled fields.
- is related to
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JIRAALIGN-2938 Input field of some object doesn't support surrogate pair characters (e.g. emoji)
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- Closed
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- Not Being Considered
- is blocked by
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JALPM-1189 You do not have permission to view this issue
- is connected to
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JAAND-159 Failed to load
- mentioned in
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Page Failed to load
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Page Loading...
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- resolves
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| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JIRAALIGN-2912] Input field of some object doesn't support double byte characters
| External issue URL | New: https://softwareteams.atlassian.net/rest/api/2/issue/382140 |
| Remote Link | New: This issue links to "JAAND-159 (Software Teams JIRA)" [ 1030808 ] |
| Support reference count | Original: 3 | New: 5 |
| Remote Link | New: This issue links to "Page (Confluence)" [ 950676 ] |
| Description |
Original:
h3. Issue Summary
Some object in Jira Align doesn't store double byte characters properly. As far as I confirmed following objects are affected. * Setting > Access Control > People * Enterprise > Goal * Enterprise > Brainstorming * Enterprise > Agile Assessment It looks like a people's name and most objects in Enterprise level is affected. (i) Check out the full report [here|https://hello.atlassian.net/wiki/spaces/JA/pages/998264795/Jira+Align+test+cases+for+Japanese] h3. Steps to Reproduce Here's an example of the "Enterprise > Goal" object. # Visit Enterprise > Goals # Add some Goal objects with Japanese e.g. "テスト" h3. Expected Results Goals object is saved as the user's input. h3. Actual Results The Japanese text is garbled. !Screen Shot 2021-03-09 at 10.11.04.png|width=383,height=150! h3. Workaround Change SQL Server's DB collation to the target language as [https://hello.atlassian.net/wiki/spaces/~nmukai/pages/812738693/Jira+Align+DBCS+support]. (i) Please note this is only for the target language. For example, if you set DB collation to Japanese, you can use Japanese + English only. It doesn't mean DBCS + English i.e. Japanese collation still cannot accept Korean or Chinese at the same time. As for the Workaround for the "{*}Setting > Access Control > People{*}" object, you can save DBCS by making an input twice after you filled fields. [^Screen Recording 2021-01-15 at 11.23.10.mov] |
New:
h3. Issue Summary
Some object in Jira Align doesn't store double byte characters properly. As far as I confirmed following objects are affected. * Setting > Access Control > People * Enterprise > Goal * Enterprise > Brainstorming * Enterprise > Agile Assessment It looks like a people's name and most objects in Enterprise level is affected. (i) Check out the full report [here|https://hello.atlassian.net/wiki/spaces/JA/pages/998264795/Jira+Align+test+cases+for+Japanese] h3. Steps to Reproduce Here's an example of the "Enterprise > Goal" object. # Visit Enterprise > Goals # Add some Goal objects with Japanese e.g. "テスト" h3. Expected Results Goals object is saved as the user's input. h3. Actual Results The Japanese text is garbled. !Screen Shot 2021-03-09 at 10.11.04.png|width=383,height=150! h3. Workaround As for the Workaround for the "{*}Setting > Access Control > People{*}" object, you can save DBCS by making an input twice after you filled fields. [^Screen Recording 2021-01-15 at 11.23.10.mov] |
| Link | New: This issue is related to JIRAALIGN-5913 [ JIRAALIGN-5913 ] |
| Resolution | Original: Not a bug [ 12 ] | |
| Status | Original: Closed [ 6 ] | New: Future Consideration [ 11775 ] |
| Resolution | New: Not a bug [ 12 ] | |
| Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
| Workflow | Original: JAC Bug Workflow v3 [ 4073378 ] | New: JAC Suggestion Workflow 3 [ 4383432 ] |
| Issue Type | Original: Bug [ 1 ] | New: Suggestion [ 10000 ] |
| Priority | Original: Low [ 4 ] | |
| Status | Original: Long Term Backlog [ 12073 ] | New: Gathering Interest [ 11772 ] |
| Support reference count | Original: 2 | New: 3 |