All,

Thank you for your assistance with the double-byte character issue. 

In Japan, this issue will be a roadblock to implementation (and sales).

We have a Tokyo-based client (financial services) who adopted Jira Align last year, but has struggled to implement and integrate due to lack of Japanese language support.  The problem is not just data entry fields, but the entire UI/UX needs to be in Japanese (many of our potential Clients users - both at the Team and Executive-level - will not engage in English). 

Japanese use four alphabets interchangeably: Kanji (Chinese characters), Katakana, Hiragana, and Latin. It's very common for sentences to contain all four character types.

We have another Client (Retail Goods) that adopted JSM, but have limited adoption rates for this same issue. 

Our Japanese Clients will use locally developed project management software (e.g., JP1, DIVA, etc.) - that they openly recognize have inferior functionality and UX - on the sole rationale that its in Japanese and does not make their users uncomfortable.  This is what's happening with the JSM example - the Client remains "stuck" on JP1 and DIVA.

Happy to provide additional context and local atmospherics

Cheers,

Matt

Thank you for the update. We have decided to halt our internal roll-out and cancel our license this year because double-byte characters are a base requirement here in Japan. This is an even bigger issue for most of our clients who have teams in Korea, China, and Vietnam, so we will hold off introducing Align until it is ready for the market. I hope it is part of your quarterly planning. 

-Neill

Thank you for sharing your feedback. As we continue to improve Jira Align, it’s important for us to hear from customers like you. While we agree that this needs to be enhanced, we are planning to address it as part of product enhancements rather than as a bug. We communicate all product enhancements during our quarterly planning, so please tune into the next one to see if this will be included in the upcoming quarter!

Hello,

Jira Align does not support the double byte character set. While we have started investigating what it would take to do so, we do not have this work in our short term plans. I'm going to lower the priority and update the ticket to reflect that this is in the long term backlog.

-Kyle

We are seeing this on Features as well and may stop our rollout to China Teams.  We note that Jira handles this okay and the doublecharacters for us synchronise from Jira to Jira Align without issue.