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  1. Jira Align
  2. JIRAALIGN-2795

An "Internal Server Error" toaster is thrown when creating a Dependency from the Epic slide-out

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Details

    • 8
    • Severity 3 - Minor
    • No

    Description

      Issue Summary

      An Internal Server Error toaster is thrown when creating a Dependency from the Epic slide-out

      Steps to Reproduce

      1. Make sure there are no sprints assigned to an agile team.
      2. Browse to the Epics grid, open an epic
      3. Scroll down to the Dependencies section, then click "+ Add"
      4. The New Dependency slide-out pops up
      5. Fill in title and description
      6. Select the Program Increment
      7. Notice the error

      Expected Results

      • Program Increment is selected and the subsequent data fields are displayed
      • PdM needs to confirm if we need to display a warning about the missing attributes needed for a dependency creation.

      Actual Results

      • An Internal Server Error toaster is thrown and no further fields are made available

      Logs

      • The following error log is thrown at user's browser DevTools/Console:
        ErrorID:<id>, ErrorType: -2146827864
        SQL: VBScript Error
        Error: Error in line 393: Object required: '[undefined]'
        Page: https://instance.jiraalign.com:443/EditDependency.asp?FilterID=4
        Date: 2021-02-04 17:26:11
        User: <user_id> <user_name>
      • The following error log is thrown at Splunk:
        { [-]
           ASP_function: Error.asp
           ErrorId: <id>
           PageName: Dependency
           correlationid: oepx67bfi/bmVt9bkkdPBOUWMRwaDtdPxuYzo5HsYOs=
           customer_db: instance
           error_aspcode:
           error_aspdescription:
           error_category: Microsoft VBScript runtime 
           error_column: -1
           error_description: Object required: '[undefined]'
           error_file: /EditDependencyFunctions.asp
           error_line: 393
           error_number: -2146827864
           error_source:
           log_type: exception
           logfrom_location: Website-ASP
           timestamp: 2021-02-04T17:26:11.842000-05:00
           url: https://instance.jiraalign.com:443/EditDependency.asp?FilterID=4
           urlverb: POST
           user: <user_id>
           version: 10.86.0.13292
        }

      Workaround

      Make sure there are sprints assigned to agile teams.
       

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              njones3@atlassian.com Nathan Jones (Inactive)
              rcortez@atlassian.com Rodrigo Cortez
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              11 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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