Details
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Bug
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Resolution: Fixed
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High
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10.47, 10.81
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1
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Severity 2 - Major
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No
Description
Issue Summary
Expanding Epic Backlog logs out users – and throws errors in the backend
RPM_GET_BACKLOG_PAGINATION_DATA times out and throw ASP error
Steps to Reproduce
- Browse to the Backlog page
- Set Tier1 filter options and choose Programs with ~500 Epics or more
- Click "+" (plus sign) to expand the Total Items list
- Notice the user gets logged off
- Notice the error in Splunk
{ [-] (...) customer_db: <CUSTOMER> error_description: Query timeout expired error_id: <ERROR_ID> error_number: -2147217871 error_source: Microsoft SQL Server Native Client 11.0 log_type: exception logfrom_location: Website-ASP sql: EXEC RPM_GET_BACKLOG_PAGINATION_DATA '','SET NOCOUNT ON; DROP TABLE IF EXISTS #tPortfolioRankDisplay; Select * from ( Select [TotalItemsCount]= COUNT(*) OVER() , 1 AS TypeVal, tReq.ItemSortType, tblRequests.ExternalKey, tblRequests.Blocked, ISNULL(tblRequests.Theme, tPTheme.ThemeID) as ThemeID, (...)
Expected Results
- The Total Itens list is expanded and the Backlog Epics are displayed.
Actual Results
- User gets logged off and SP timeout error is thrown in Splunk
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available.
Attachments
Issue Links
- is related to
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JIRAALIGN-3342 Expanding Feature Backlog logs out user and throws error in the backend
- Closed
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PS-79830 Loading...
- mentioned in
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- resolves
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PS-68602 Loading...