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  1. Jira Align
  2. JIRAALIGN-1978

[JIRAALIGN-1978] notification email pushes user to login again to JA

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    • 9
    • Severity 3 - Minor
    • No

      Issue Summary

      • A user is logged into Jira Align
      • The user receives a notification email from Jira Align
        In this case, this will be a Risk notification
      • When the user clicks  on the link, the newly open window will close open session and force user to log back to Jira Align

        To note that the link itself takes the user to the right object ID after login, so the intent of the email is still valid, however, the mechanism to force login seems unnecessary and is against the common user experience

        Steps to Reproduce

      1. Login Jira Align(anypage) (=tab1)
      2. Clone the tab (=tab2)
      3. In tab1, keep the base URL https://Yourdomain.jiraalign.com/ and add Login?EmailClickType=23&ID=306
        >>This is to reflect the email link schema
      1. The url will force the login in tab1
      2. try to refresh tab2 - the login page appears and the session is lost
      3. procees to login in tab1, the Risk ID from the email will appear (as empty if this ID does not exist in a test instance)

       

      Expected Results

      The link opened would check if the session is valid (opened) and let the user through the work item directly without login. 

      Login would be required only if the user has not already logged in

      Actual Results

      The link forces the user to log in again

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available

              kforeman@atlassian.com Kyle Foreman
              0ed961e27eb4 Erwann (Inactive)
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                Created:
                Updated: