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  1. Jira Align
  2. JIRAALIGN-1497

[JIRAALIGN-1497] Gateway time-out Error 504 Encountered when generating the Strategy Tree

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    • 1
    • Severity 2 - Major
    • Avengers - USH4

      Issue Summary

      Customer attempted to pull up the Strategy Tree twice and encountered the 504 same error.

      This is very closely related to another Strategy Tree issue filed by the same customer, except, in this case, the page never loads versus loading occasionally:

      https://jira.atlassian.com/browse/JIRAALIGN-1143

      Steps to Reproduce

      1) Tier 1 Context: Portfolio=Personal Investing

      2) Navigate to Enterprise -> Strategy Tree and choose Personal Investing for the Snapshot

      Observed Behavior=504 Gateway timeout
      Browser= Google Chrome

      Expected Results

      Strategy Tree loads

      Actual Results

      504 Gateway timeout

      The below exception is thrown in the splunk log file. We encounter a script timeout:

      { [-]
         ASP_function: Error.asp
         ErrorId: 22070
         PageName: Strategy Tree
         correlationid: xtLQd3PmGVuePq5cOZ7PX+Fu6zf0wDL58ebYqe6SBn0=
         customer_db: XXXXX  
         error_aspcode: ASP 0113
         error_aspdescription: The maximum amount of time for a script to execute was exceeded. You can change this limit by specifying a new value for the property Server.ScriptTimeout or by changing the value in the IIS administration tools.
         error_category: Active Server Pages
         error_column: -1
         error_description: Script timed out
         error_file: /StrategyReport.asp
         error_line: 0
         error_number: -2147467259
         error_source:
         log_type: exception
         logfrom_location: Website-ASP
         timestamp: 2020-05-13T14:07:37.204000-04:00
         url: https://xxxxxx.agilecraft.com:443/StrategyReport.asp?FirstTime=True
         urlverb: GET
         user: A543123
         version: 10.70.0.4730
      

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Unassigned Unassigned
            kbaxley Kent Baxley
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            3 Vote for this issue
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              Created:
              Updated:
              Resolved: