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Bug
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Resolution: Fixed
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High
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10.70
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1
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Severity 2 - Major
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Avengers - USH4
Issue Summary
Customer attempted to pull up the Strategy Tree twice and encountered the 504 same error.
This is very closely related to another Strategy Tree issue filed by the same customer, except, in this case, the page never loads versus loading occasionally:
https://jira.atlassian.com/browse/JIRAALIGN-1143
Steps to Reproduce
1) Tier 1 Context: Portfolio=Personal Investing
2) Navigate to Enterprise -> Strategy Tree and choose Personal Investing for the Snapshot
Observed Behavior=504 Gateway timeout
Browser= Google Chrome
Expected Results
Strategy Tree loads
Actual Results
504 Gateway timeout
The below exception is thrown in the splunk log file. We encounter a script timeout:
{ [-]
ASP_function: Error.asp
ErrorId: 22070
PageName: Strategy Tree
correlationid: xtLQd3PmGVuePq5cOZ7PX+Fu6zf0wDL58ebYqe6SBn0=
customer_db: XXXXX
error_aspcode: ASP 0113
error_aspdescription: The maximum amount of time for a script to execute was exceeded. You can change this limit by specifying a new value for the property Server.ScriptTimeout or by changing the value in the IIS administration tools.
error_category: Active Server Pages
error_column: -1
error_description: Script timed out
error_file: /StrategyReport.asp
error_line: 0
error_number: -2147467259
error_source:
log_type: exception
logfrom_location: Website-ASP
timestamp: 2020-05-13T14:07:37.204000-04:00
url: https://xxxxxx.agilecraft.com:443/StrategyReport.asp?FirstTime=True
urlverb: GET
user: A543123
version: 10.70.0.4730
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
