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  1. Jira Align
  2. JIRAALIGN-1389

[JIRAALIGN-1389] Corrupted File: 100 - 500 Features or Epics exported from grids

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Details

    • 3
    • Severity 2 - Major
    • Avengers - SCORP6

    Description

      Issue Summary

      This is a similar issue to Jiraalign-870, but we are now seeing issues with a smaller set of data. It appears that we are hitting a SQL time out while the export file is attempting to extract the data.

      Steps to Reproduce

      1. Step 1 - User navigates to a program and PI feature or epic grid
      2. Step 2 - clicks more actions and exports the grid view
      3. Step 3 - Wait for the file to download 
      4. Step 4 - Open the file

      Expected Results

      Seeking PDMs & QAs guidance on this bug

      Actual Results

      Corrupted file downloaded

      It appears that we may also be running into a timeout on the backend before the export file has a chance to finish being generated. In this instance, the export was kicked off at 8:52:24 AM and we see the timeout on our backend logging that lines up with the export request.

      A Sample backend timeout from a customer instance (customer info redacted): [view in JAC ticket]

      Workaround

      User have to use the backlog view export as a workaround (CSV File), but this doesn't provide to value to all customers because the list exported fields aren't identical between the two templates.

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              idziadyk@atlassian.com Iryna Dziadyk (Inactive)
              ddortch@atlassian.com Darryl Dortch (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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