Issue Summary

This is a similar issue to Jiraalign-870, but we are now seeing issues with a smaller set of data. It appears that we are hitting a SQL time out while the export file is attempting to extract the data.

Steps to Reproduce

1. Step 1 - User navigates to a program and PI feature or epic grid
2. Step 2 - clicks more actions and exports the grid view
3. Step 3 - Wait for the file to download 
4. Step 4 - Open the file

Expected Results

Seeking PDMs & QAs guidance on this bug

Actual Results

Corrupted file downloaded

It appears that we may also be running into a timeout on the backend before the export file has a chance to finish being generated. In this instance, the export was kicked off at 8:52:24 AM and we see the timeout on our backend logging that lines up with the export request.

A Sample backend timeout from a customer instance (customer info redacted): [view in JAC ticket]

Workaround

User have to use the backlog view export as a workaround (CSV File), but this doesn't provide to value to all customers because the list exported fields aren't identical between the two templates.