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Bug
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Resolution: Fixed
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High
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10.66
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None
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1
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Severity 2 - Major
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Avengers - SCORP1
Issue Summary
Unable to load chat error is displayed in Team room for a specific customer.
Steps to Reproduce
We are not able to reproduce this in our local instance. However, the error thrown would help.
- Navigate to Team Room
- Select Dashboard
- Enable chat
Expected Results
Chat card should be able to load properly
Actual Results
Unable to load chat error is shown.
The below exception is thrown and captured in Splunk.
error_category: ADODB.Command error_column: -1 error_description: Application uses a value of the wrong type for the current operation. error_file: /TeamRoom/OOFunctionsTeamRoom.asp error_line: 2922 error_number: -2146824867
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
- is related to
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JIRAALIGN-1324 Unable to load chat under the Team Room
- Closed
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PS-55729 Loading...