Issue Summary
When uploading a file for import purposes, if the file is larger than 4MB, Jira Align will throw a "file too large" error, however, the User Import page and help menus on Jira Align do not specify the maximum size limit.
Although we do include the size limit in this article: https://agilecrafthelp.zendesk.com/hc/en-us/articles/360004197194-10X-Supported-Attachments-
...it's not obvious that this rule also applies to the size of the file you wish to use for import.
Steps to Reproduce
- In Jira Align, navigate to Administration > People
- Click More Actions -> Import Users Records
- The import page appears.
Expected Results
The User Import page and corresponding help menus should include some information on the Maximum file size limit in the "Page Description" section. I have updated the public knowledge base with the limits, and the UI and help menus should also include this info:
https://agilecrafthelp.zendesk.com/hc/en-us/articles/115000353533-10X-Import-Users
Actual Results
No mention is made of this and attempts to upload an excel file larger than 4MB fails with the "file too large" error. If the file is split up into smaller chunks less than 4MB, then the uploads of the smaller files work fine.
Also, the grammar could stand to be cleaned up in the error message. It currently says "The file you try to upload is too large". It should say something along the lines of...."The file you tried to upload is larger than 4MB"
Workaround
If your import file is larger than 4MB please consider splitting the file up into smaller files and importing them individually.
Bug
Low
Hi amacedo@atlassian.com,
We updated the messaging in the toaster message for this defect fix. In our existing documentation, we have information on the size limit for the user import file in our documentation, as well as a workaround you can take if you can't fit all the users you want to import into one file: https://help.jiraalign.com/hc/en-us/articles/115000353533-10X-Import-Users
"The current size limit is 4 MB per file, but you can upload multiple files. So, if a file is too big, it can be split into pieces and imported that way."