-
Suggestion
-
Resolution: Unresolved
-
121
-
Problem
When deactivating a managed account through the UI or through the user management API Deactivate a user endpoint, the user receives an email titled Your Atlassian account has been deactivated letting them know that their account has been deactivated.
Similarly, deleting an account causes an email notification to go out (detailed in this article), including when the deletion is triggered via API Delete account.
Some administrators might prefer that such users not receive a notification that their account has been deactivated or deleted.
Suggested Solution
Provide an option for organization administrators to allow them to choose whether or not their managed accounts should receive an email notification when their account has been deactivated or deleted.
Workaround
There is no way to prevent the sending of deactivation or deletion emails. However, your team's email admins may be able to filter out the emails before they reach your customer's inboxes:
- Email titles: "Your Atlassian account has been deactivated", "Your Atlassian account will be permanently deleted"
- Email senders: noreply+<letters and numbers>@am.atlassian.com
- is duplicated by
-
- Gathering Interest
- relates to
-
- Gathering Interest
-
ENT-734 Failed to load
- mentioned in
-
Page Failed to load
-
Page Failed to load
-
Page Loading...
-
-
-
-
-
-
-
[ID-7882] Provide option to not send email notifications when deactivating or deleted an account
Please update the assignee. Currently, this issue is assigned to Holly Makris (Inactive). If it is unassigned, is anyone working on it? I don't know.
I saw the REST API has parameter
"?notifyUsers=false"
for one of the endpoints.
Can this parameter just be added by default to all endpoints that trigger notifications?
Default to true, and give us the option to disable when needed
THIS IS HUGE! This is an HR issue, Project Administrators are GETTING THESE notifications WHY!? This is absolutely a GDPR and HR issue.
Please can this be added?
After having Atlassian support disable duplicate accounts for our circa 900 staff, everyone of course has had a lovely email sent with my name and the Atlassian support person's contact details on them. Perhaps a Privacy and/or GDPR issue too?
Boston College is looking into a Google Mail Routing rule to stop these messages from reaching user mailboxes. Has any one done this? If yes, are you able to share the format of that routing configuration?
Chris Andrews is absolutely right: organizational admins should be able to decide whether to send deletion/deactivation emails to their users or not, as their business needs require.
Please add this. We will be deleting thousands of users a semester as student graduate. Plus we have thousands of users that have duplicate accounts (users here have up to seven email aliases) that have to be deleted. Our organization has taken ownership of account management, Atlassian should not be sending any emails to users when we create or delete them.
8b5f47bb09a6 I appreciate the effort, but this won't get resolved by Atlassian. They want users to bug the admins for access so they can maintain increased license counts. They don't care about this feature.