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Suggestion
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Resolution: Unresolved
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71
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Currently, when deactivating a managed account (https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/) a default email is sent to that user and it's not possible to customize or disable that email.
Suggested Solution
This suggestion is for allowing organization administrators to customize or opt-out of this email notification.
- Email template should list all Cloud sites/services the user has lost access to
- The option to hide org. admin email addresses - as in larger companies, org. admins might not want their email address exposed to end users. Instead offer a configurable "Reactivate" option which sends a request to the org. admins for action. This is highly disruptive, as customer have received numerous inquiries due to these emails.
- Customize notification email text.
- The email subject and heading state "An admin from <Org> has deactivated your account." The term "Your account" is vague and misleading. It would be clearer to specify "your Atlassian account." This ambiguity has led to hundreds of spam reports from users.
- The email suggests users "create a new account" with a link. This contradicts the purpose of deactivating accounts. It would be better if this link is not mentioend while we send the deactivation email notifications.
Workaround
If a user has an active Atlassian Access subscription and user provisioning configured, then disabling users via the user provisioning API does not trigger emails to go to end users.
When a workaround for users without user provisioning becomes available, this feature request will be updated.
- followed by
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ID-7754 Send notifications to org admins when a managed account gets deactivated
- Closed
- is related to
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ID-7882 Provide option to not send email notifications when deactivating or deleted an account
- Gathering Interest
- is blocked by
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ENT-734 Failed to load
- relates to
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ACE-2973 Loading...
Can we please see some traction here?
An Organizational Administrator needs the ability to Inactivate accounts and suppress the email OR at minimum put in a customized message. This is bad form in a world where scams are prevalent and not being able to take the guesswork out of an email that we didn't personally have a hand in crafting or sending is bad business all around. (especially the line telling them to 'create a new Atlassian account using a different email address". WHAT?!?!