Details
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Suggestion
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Resolution: Unresolved
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None
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54
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Description
Currently, when deactivating a managed account (https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/) a default email is sent to that user and it's not possible to customize or disable that email.
Suggested Solution
This suggestion is for allowing organization administrators to customize or opt-out of this email notification.
- Email template should list all Cloud sites/services the user has lost access to
- The option to hide org. admin email addresses - as in larger companies, org. admins might not want their email address exposed to end users. Instead offer a configurable "Reactivate" option which sends a request to the org. admins for action
- Customize notification email text
Workaround
If a user has an active Atlassian Access subscription and user provisioning configured, then disabling users via the user provisioning API does not trigger emails to go to end users.
When a workaround for users without user provisioning becomes available, this feature request will be updated.
Attachments
Issue Links
- followed by
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ID-7754 Send notifications to org admins when a managed account gets deactivated
- Closed
- is related to
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ID-7882 Provide option to not send email notifications when deactivating or deleted an account
- Gathering Interest
- is blocked by
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ENT-734 Loading...
- relates to
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ACE-2973 Loading...