Uploaded image for project: 'Identity'
  1. Identity
  2. ID-6249

Update the "Oops, you've made a malformed request" error message to a more adequate one and provide a URL in plain text

    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • None
    • None
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      Sometimes, when a customer tries to reset their Atlassian Account's password, the following error is thrown:

      OOPS, YOU'VE MADE A MALFORMED REQUEST. If you came here from a link we sent you, please contact support.

      Suggested Solution

      Although potentially there's a variety of reasons why we see this error, one of the reason is broken link from mail client which handles HTML as plain-text.
      Therefore, it should be nice to provide a way to copy-and-paste the link like the image below.

      Workaround

      Most of the times this issue is resolved by:

      1. Clearing browser's cache.
      2. Disabling browser extensions or trying in private browsing mode.
      3. Turning on and off referrer protection.
      4. In case you use Capture for Jira, disable it
      5. Open the email in HTML (not in plain text)

      It'd be interesting if the message would provide more relevant information so that the customers could be pointed towards a resolution for themselves.

        1. ID-6249.png
          146 kB
          K. Yamamoto

            [ID-6249] Update the "Oops, you've made a malformed request" error message to a more adequate one and provide a URL in plain text

            Aneita made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Under Consideration [ 11774 ] New: Closed [ 6 ]
            Blair at Atlassian made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 480149 ]
            Aneita made changes -
            Assignee Original: Tom Gilbert [ tgilbert ] New: Aneita [ ayang@atlassian.com ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3258695 ] New: JAC Suggestion Workflow 3 [ 3644822 ]
            Adarsh made changes -
            Assignee New: Tom Gilbert [ tgilbert ]
            Michael Andreacchio made changes -
            Workflow Original: ACCESS Suggestion workflow [ 3156938 ] New: JAC Suggestion Workflow [ 3258695 ]
            Status Original: Short Term Roadmap [ 10032 ] New: Under Consideration [ 11774 ]
            Katherine Yabut made changes -
            Workflow Original: reviewflow [ 1627831 ] New: ACCESS Suggestion workflow [ 3156938 ]
            K. Yamamoto made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 392745 ]
            Eduardo Santos made changes -
            Comment [ A comment with security level 'atlassian-staff' was removed. ]
            dylan.toohey901945317688 made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 364249 ]

              ayang@atlassian.com Aneita
              epereira@atlassian.com bpevandro (Inactive)
              Votes:
              24 Vote for this issue
              Watchers:
              41 Start watching this issue

                Created:
                Updated:
                Resolved: