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  1. Identity
  2. ID-6249

Update the "Oops, you've made a malformed request" error message to a more adequate one and provide a URL in plain text

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
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      Problem Definition

      Sometimes, when a customer tries to reset their Atlassian Account's password, the following error is thrown:

      OOPS, YOU'VE MADE A MALFORMED REQUEST. If you came here from a link we sent you, please contact support.

      Suggested Solution

      Although potentially there's a variety of reasons why we see this error, one of the reason is broken link from mail client which handles HTML as plain-text.
      Therefore, it should be nice to provide a way to copy-and-paste the link like the image below.

      Workaround

      Most of the times this issue is resolved by:

      1. Clearing browser's cache.
      2. Disabling browser extensions or trying in private browsing mode.
      3. Turning on and off referrer protection.
      4. In case you use Capture for Jira, disable it
      5. Open the email in HTML (not in plain text)

      It'd be interesting if the message would provide more relevant information so that the customers could be pointed towards a resolution for themselves.

        1. ID-6249.png
          146 kB
          K. Yamamoto

            [ID-6249] Update the "Oops, you've made a malformed request" error message to a more adequate one and provide a URL in plain text

            Aneita made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Under Consideration [ 11774 ] New: Closed [ 6 ]

            Aneita added a comment -

            Thanks for bringing this to our attention.

            We have since fixed this - users will now see more informative error messages to help self-diagnose the issue. If you're still running into issues with this error, please feel free to reopen this ticket.

            Thanks,
            Aneita

            Aneita added a comment - Thanks for bringing this to our attention. We have since fixed this - users will now see more informative error messages to help self-diagnose the issue. If you're still running into issues with this error, please feel free to reopen this ticket. Thanks, Aneita
            Blair at Atlassian made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 480149 ]
            Aneita made changes -
            Assignee Original: Tom Gilbert [ tgilbert ] New: Aneita [ ayang@atlassian.com ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3258695 ] New: JAC Suggestion Workflow 3 [ 3644822 ]
            Adarsh made changes -
            Assignee New: Tom Gilbert [ tgilbert ]
            Michael Andreacchio made changes -
            Workflow Original: ACCESS Suggestion workflow [ 3156938 ] New: JAC Suggestion Workflow [ 3258695 ]
            Status Original: Short Term Roadmap [ 10032 ] New: Under Consideration [ 11774 ]
            Katherine Yabut made changes -
            Workflow Original: reviewflow [ 1627831 ] New: ACCESS Suggestion workflow [ 3156938 ]
            K. Yamamoto made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 392745 ]

            加藤敦 added a comment - - edited

            In URL in email, "&" is written as "&". so, link is broken.

            But this is caused by mail clients which don't handle HTML mail very well.

            If you embed text-part message in the email, it is more better.

            Thanks.

             

            加藤敦 added a comment - - edited In URL in email, "&" is written as "&". so, link is broken. But this is caused by mail clients which don't handle HTML mail very well. If you embed text-part message in the email, it is more better. Thanks.  

              ayang@atlassian.com Aneita
              epereira@atlassian.com bpevandro (Inactive)
              Votes:
              24 Vote for this issue
              Watchers:
              41 Start watching this issue

                Created:
                Updated:
                Resolved: