Uploaded image for project: 'HipChat'
  1. HipChat
  2. HCPUB-13

Qt5Core.dll related crash when launching HipChat for Windows 4.0

This issue belongs to an archived project. You can view it, but you can't modify it. Learn more

    XMLWordPrintable

Details

    • Bug
    • Resolution: Fixed
    • Medium
    • Windows 4.0.1643
    • Windows 4.0
    • App launch
    • None

    Description

      Summary

      When attempting to open/launch HipChat for Windows v4.0.1610 an error "QtWebEngineProcess.exe - Entry Point Not Found" occurs which futher points to Qt5Core.dll as the culprit. The application fails to load.

      Expected Results

      HipChat opens successfully.

      Actual Results

      The following error window (or similar) is displayed:

      Workaround

      1. Uninstall HipChat for Windows 4.0
      2. Download and install HipChat for Windows 2.2 from the link below:
        https://s3.amazonaws.com/downloads.hipchat.com/windows/HipChat-2.2.1397-win32.msi

      Attachments

        1. entry point not found.png
          entry point not found.png
          11 kB
        2. hipchat-fehler.jpg
          hipchat-fehler.jpg
          21 kB

        Issue Links

          Activity

            People

              lwinkler@atlassian.com Liz Winkler (Inactive)
              nmarques Nagila Marques (Inactive)
              Archiver:
              mandreacchio Michael Andreacchio

              Dates

                Created:
                Updated:
                Resolved:
                Archived: