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  1. HipChat
  2. HCPUB-13

Qt5Core.dll related crash when launching HipChat for Windows 4.0

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Fixed
    • Affects Version/s: Windows 4.0
    • Fix Version/s: Windows 4.0.1643
    • Component/s: App launch
    • Labels:
      None

      Description

      Summary

      When attempting to open/launch HipChat for Windows v4.0.1610 an error "QtWebEngineProcess.exe - Entry Point Not Found" occurs which futher points to Qt5Core.dll as the culprit. The application fails to load.

      Expected Results

      HipChat opens successfully.

      Actual Results

      The following error window (or similar) is displayed:

      Workaround

      1. Uninstall HipChat for Windows 4.0
      2. Download and install HipChat for Windows 2.2 from the link below:
        https://s3.amazonaws.com/downloads.hipchat.com/windows/HipChat-2.2.1397-win32.msi

        Attachments

        1. entry point not found.png
          entry point not found.png
          11 kB
        2. hipchat-fehler.jpg
          hipchat-fehler.jpg
          21 kB

          Issue Links

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              People

              Assignee:
              lwinkler@atlassian.com Liz Winkler
              Reporter:
              nmarques Nagila Marques (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              16 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: