Issue Summary

The third-party app was disabled after the app update if the destination download site of the app is unavailable.

Steps to Reproduce

1. As it was an automatic event that happened when the app update was pushed.

Expected Results

The app should be Enabled automatically If downloading the file fails with Time out error.  We must have a retry mechanism in place to handle such scenarios.

Actual Results

The app was disabled after the update since there was an issue while downloading translations for the app. The request to download the file timed out after 15 seconds. When it fails to download translations for an app, the app is left installed but not enabled. 

message: Add-on registry state: 'com.xpandit.plugins.xray' DISABLED @ 1.1.108-AC (MPAC_PER_INSTALL) 

Since this is an unexpected failure and the app was never explicitly disabled, the Jira app audit log will not capture this event as a "disable" action.

Workaround

Manually Enable the App by navigating to Apps > Manage Apps > Select the required app.