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Bug
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Resolution: Fixed
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High
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None
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Severity 3 - Minor
Atlassian Home for Jira Cloud is part of the system apps, and all updates are automatically scheduled within 24 hours and expected to be completed soon after without user intervention. We're looking at improving the messaging presented to administrators alongside the error message presented on clicking the update button. The initial issue with the 429 error caused by this bug has now been fixed.
Issue Summary
Atlassian Home for Jira Cloud app is showing as 'Update available' in Jira's Manage App section. When users click 'Update', there's an error "The app "com.atlassian.atlas.jira" could not be installed as a local app as it has previously been installed from Atlassian Marketplace"
Steps to Reproduce
- Navigate to Jira
- Select Apps > 'Manage your apps'
- Under the User-installed apps, find Atlassian Home for Jira Cloud
- Click on the Update button
Expected Results
- The app updates successfully
Actual Results
There's an error "The app "com.atlassian.atlas.jira" could not be installed as a local app as it has previously been installed from Atlassian Marketplace"
Workaround
Currently there is no known workaround for this behavior, but the Atlassian Home for Jira Cloud integration still works as per usual.
- relates to
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- Short Term Backlog
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[ATLAS-179] Updating Atlassian Home for Jira Cloud app results in an error
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
| Description |
Original:
h3. Issue Summary
Atlassian Home for Jira Cloud app is showing as 'Update available' in Jira's Manage App section. When users click 'Update', there's an error "The app "com.atlassian.atlas.jira" could not be installed as a local app as it has previously been installed from Atlassian Marketplace" h3. Steps to Reproduce # Navigate to Jira # Select Apps > 'Manage your apps' # Under the User-installed apps, find Atlassian Home for Jira Cloud # Click on the Update button h3. Expected Results # The app updates successfully h3. Actual Results There's an error "The app "com.atlassian.atlas.jira" could not be installed as a local app as it has previously been installed from Atlassian Marketplace" h3. Workaround Currently there is no known workaround for this behavior, but the Atlassian Home for Jira Cloud integration still works as per usual. |
New:
{panel:title=Update}
h3. *Atlassian Home for Jira Cloud* is part of the system apps, and all updates are automatically scheduled within 24 hours and expected to be completed soon after without user intervention. We're looking at improving the messaging presented to administrators alongside the error message presented on clicking the update button. The initial issue with the 429 error caused by this bug has now been fixed. {panel} h3. Issue Summary Atlassian Home for Jira Cloud app is showing as 'Update available' in Jira's Manage App section. When users click 'Update', there's an error "The app "com.atlassian.atlas.jira" could not be installed as a local app as it has previously been installed from Atlassian Marketplace" h3. Steps to Reproduce # Navigate to Jira # Select Apps > 'Manage your apps' # Under the User-installed apps, find Atlassian Home for Jira Cloud # Click on the Update button h3. Expected Results # The app updates successfully h3. Actual Results There's an error "The app "com.atlassian.atlas.jira" could not be installed as a local app as it has previously been installed from Atlassian Marketplace" h3. Workaround Currently there is no known workaround for this behavior, but the Atlassian Home for Jira Cloud integration still works as per usual. |
| Development Effort | New: S [ 13031 ] | |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
We had a fix deployed that resolved majority of the issues but we are moving this to Gathering Impact to see if this issue continues to affect more users.
Usually system apps will be automatically updated within 24 hours so this error message is expected behaviour, but if 24 hours have passed and the update still hasn't occurred then please open a ticket with us. We plan to improve the error messaging so this is clear.
Thank you for your patience!
| Resolution | Original: Fixed [ 1 ] | |
| Status | Original: Closed [ 6 ] | New: Needs Triage [ 10030 ] |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
I have confirmed that a fix has been deployed for this bug. Please let us know if you encounter any more issues with updating the Atlassian Home for Jira Cloud app.
| Attachment | New: image-2025-04-04-11-26-13-352.png [ 493294 ] |
| Status | Original: Needs Triage [ 10030 ] | New: In Progress [ 3 ] |
Atlassian Home for Jira Cloud is part of the system apps, and all updates are automatically scheduled within 24 hours and expected to be completed soon after without user intervention. We're looking at improving the messaging presented to administrators alongside the error message presented on clicking the update button. The initial issue with the 429 error caused by this bug has now been fixed.