• Type: Bug
• Resolution: Obsolete
• Priority: High
• Component/s: Forge - App UI Web
• Labels:

  • ecohelp

1. 

   Screenshot 2024-06-26 at 5.56.28 PM.png

   340 kB

   23/Oct/2024 3:33 AM

[ECO-488] Uncaught Error while sending bridge message: Window did not load after 5000ms

Logan Elliott made changes - 18/Nov/2024 12:59 AM

Resolution		New: Obsolete [ 11 ]
Status	Original: In Progress [ 3 ]	New: Closed [ 6 ]

Collapse comment: Logan Elliott added a comment - 17/Nov/2024 11:55 PM, Edited by James Richards - 18/Nov/2024 12:57 AM

Logan Elliott added a comment - 17/Nov/2024 11:55 PM - edited

After investigating this issue it is an issue with requests to *.cdn.prod.atlassian-dev.net (where * is a app Install ID, uniquely generated every time you install a Forge App) being blocked by OpenDNS.

Unfortunately we cannot raise requests on behalf of customers for this issue. You must contact them directly.

 

Anyone else with this issue should:

1. Check what requests they are making to this domain
2. Do a dig command on a machine where you have this issue
   • e.g. 

     dig [add-your-requested-subdomain].cdn.prod.atlassian-dev.net 

3. Check to see if it is being resolved by one of OpenDNS's malware catcher or another DNS provider's endpoint
4. Raise a request with your Network team or DNS provider directly to ensure requests to this URL are not blocked

Expand comment: Logan Elliott added a comment - 17/Nov/2024 11:55 PM, Edited by James Richards - 18/Nov/2024 12:57 AM

Logan Elliott added a comment - 17/Nov/2024 11:55 PM - edited After investigating this issue it is an issue with requests to *. cdn.prod.atlassian-dev.net (where * is a app Install ID, uniquely generated every time you install a Forge App) being blocked by OpenDNS. Unfortunately we cannot raise requests on behalf of customers for this issue. You must contact them directly.   Anyone else with this issue should: Check what requests they are making to this domain Do a dig command on a machine where you have this issue e.g.  dig [add-your-requested-subdomain].cdn.prod.atlassian-dev.net Check to see if it is being resolved by one of OpenDNS's malware catcher or another DNS provider's endpoint Raise a request with your Network team or DNS provider directly to ensure requests to this URL are not blocked

Cliff Hawkins made changes - 01/Nov/2024 1:38 AM

Status

Original: Short Term Backlog [ 12074 ]

New: In Progress [ 3 ]

Cliff Hawkins made changes - 01/Nov/2024 1:38 AM

Assignee

New: Cliff Hawkins [ 1004c75c5a7b ]

Yuwei Shen made changes - 24/Oct/2024 4:57 AM

Development Effort		New: L [ 13033 ]
Was this caused by a recent change?		New: No [ 19032 ]
Priority	Original: Low [ 4 ]	New: High [ 2 ]
Status	Original: Needs Triage [ 10030 ]	New: Short Term Backlog [ 12074 ]

James Richards made changes - 24/Oct/2024 1:02 AM

Description

Original: h3. Issue Summary The UI modification installation worked for a period of time, but now it intermittently fails to load, resulting in an uncaught error. h3. Steps to Reproduce # Create a Forge app that uses {{jira:issueViewBackgroundScript}} or other task that uses Forge bridge. h3. Expected Results No errors are thrown. h3. Actual Results Error is thrown in browser developer console !Screenshot 2024-06-26 at 5.56.28 PM.png|width=512! h3. Workaround A temporary solution is present in the form of uninstalling followed by reinstallation of the ForgeApp. However, this method is not suitable for application in a production environment.

New: h3. Issue Summary The UI modification installation worked for a period of time, but now it intermittently fails to load, resulting in an uncaught error. h3. Steps to Reproduce # Create a Forge app that uses {{jira:issueViewBackgroundScript}} or other task that uses Forge bridge. h3. Expected Results No errors are thrown. h3. Actual Results Error is thrown in browser developer console !Screenshot 2024-06-26 at 5.56.28 PM.png|width=512! h3. Workaround A temporary solution is present in the form of uninstalling followed by reinstallation of the Forge app. However, this method is not suitable for application in a production environment.

James Richards made changes - 23/Oct/2024 6:12 AM

Symptom Severity

Original: Minor [ 16130 ]

New: Major [ 16131 ]

James Richards made changes - 23/Oct/2024 6:10 AM

Component/s	Original: Forge - Jira UI Modifications [ 73892 ]
Component/s		New: Forge - App UI Web [ 72114 ]

James Richards made changes - 23/Oct/2024 6:07 AM

Component/s	Original: Forge - Extension Discovery [ 72108 ]
Component/s		New: Forge - Jira UI Modifications [ 73892 ]

James Richards made changes - 23/Oct/2024 3:40 AM

Labels

Original: ecohekp

New: ecohelp

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