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  1. Crowd Data Center
  2. CWD-5773

User suggestion while adding users in Crowd Groups is confusing

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.2.3
    • Directory - Remote Crowd
    • None

      • While adding users in Crowd Groups under Direct Members tab, if the user is already present on the current page and we try to find the user, it is not found which is as expected. However, if any other user is picked from a different page but it exist in the Group and if it is searched on the current page, we are able to see the user as well as add the user.

      Duplication does not happen, however it is very confusing for the end user who thinks that if the suggestion is appearing and user is getting added, it might be not part of the group.

      Expectation

      • The end user wants that if we try to search for a user to be added in the group, if it is already a part of group, it should not be shown in the suggestion box irrespective of any page or an alert should be shown while adding that this user already exist.

      PFA the vide for the replication of the issue

       

      video (2).webm

        1. Recording #11.mp4
          6.65 MB
          Anuj Sharma
        2. video (2).webm
          21.35 MB
          Anuj Sharma

            [CWD-5773] User suggestion while adding users in Crowd Groups is confusing

            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            Mathias Richter made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 938721 ]
            Mathias Richter made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 937143 ]
            Rostyslav Shurukhin (Inactive) made changes -
            Remote Link New: This issue links to "KRAK-5907 (Current JIRA)" [ 887778 ]
            Rostyslav Shurukhin (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Long Term Backlog [ 12073 ]
            SET Analytics Bot made changes -
            UIS New: 3
            SET Analytics Bot made changes -
            Support reference count New: 1
            Yit Wei made changes -
            Symptom Severity New: Severity 3 - Minor [ 15832 ]
            Affects Version/s New: 4.2.3 [ 94093 ]
            Workflow Original: JAC Suggestion Workflow 3 [ 4259559 ] New: JAC Bug Workflow v3 [ 4447158 ]
            Issue Type Original: Suggestion [ 10000 ] New: Bug [ 1 ]
            Priority New: Low [ 4 ]
            Status Original: Gathering Interest [ 11772 ] New: Needs Triage [ 10030 ]

            Kent Moore added a comment -

            I just spent a fair amount of time tracking down this issue in our Crowd instance.
            .
            In my experience this problem is a function of being a Crowd "platform administrator" versus being a "delegated administrator" for a particular Crowd group.  At least in Crowd 5.1.0, the users in a Crowd group are NOT subject to pagination for a platform administrator.  But for someone who is not a platform admin, and only has access to manage specific groups, pages are used to display the group members.  If the non-admin attempts to add someone NOT on the current page, the GUI will appear to "add" the user.  If the user wasn't already in the group, the Crowd audit log will accurately reflect they were added - but if the user was already in the Crowd group, but listed on a different page, nothing will be written to the Crowd audit log.
            .
            Seems to me the resolution is straightforward - 
            Eliminate pagination for delegated administrators in the display of Crowd group members, and display ALL group members in a single page.

             

            Kent Moore added a comment - I just spent a fair amount of time tracking down this issue in our Crowd instance. . In my experience this problem is a function of being a Crowd "platform administrator" versus being a "delegated administrator" for a particular Crowd group.  At least in Crowd 5.1.0, the users in a Crowd group are NOT subject to pagination for a platform administrator.  But for someone who is not a platform admin, and only has access to manage specific groups, pages are used to display the group members.  If the non-admin attempts to add someone NOT on the current page, the GUI will appear to "add" the user.  If the user wasn't already in the group, the Crowd audit log will accurately reflect they were added - but if the user was already in the Crowd group, but listed on a different page, nothing will be written to the Crowd audit log. . Seems to me the resolution is straightforward -  Eliminate pagination for delegated administrators in the display of Crowd group members, and display ALL group members in a single page.  

              Unassigned Unassigned
              ac6d7f363e18 Anuj Sharma
              Affected customers:
              8 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: