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  1. Crowd Data Center
  2. CWD-5773

User suggestion while adding users in Crowd Groups is confusing

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.2.3
    • Directory - Remote Crowd
    • None

      • While adding users in Crowd Groups under Direct Members tab, if the user is already present on the current page and we try to find the user, it is not found which is as expected. However, if any other user is picked from a different page but it exist in the Group and if it is searched on the current page, we are able to see the user as well as add the user.

      Duplication does not happen, however it is very confusing for the end user who thinks that if the suggestion is appearing and user is getting added, it might be not part of the group.

      Expectation

      • The end user wants that if we try to search for a user to be added in the group, if it is already a part of group, it should not be shown in the suggestion box irrespective of any page or an alert should be shown while adding that this user already exist.

      PFA the vide for the replication of the issue

       

      video (2).webm

        1. video (2).webm
          21.35 MB
        2. Recording #11.mp4
          6.65 MB

            [CWD-5773] User suggestion while adding users in Crowd Groups is confusing

            Kent Moore added a comment -

            I just spent a fair amount of time tracking down this issue in our Crowd instance.
            .
            In my experience this problem is a function of being a Crowd "platform administrator" versus being a "delegated administrator" for a particular Crowd group.  At least in Crowd 5.1.0, the users in a Crowd group are NOT subject to pagination for a platform administrator.  But for someone who is not a platform admin, and only has access to manage specific groups, pages are used to display the group members.  If the non-admin attempts to add someone NOT on the current page, the GUI will appear to "add" the user.  If the user wasn't already in the group, the Crowd audit log will accurately reflect they were added - but if the user was already in the Crowd group, but listed on a different page, nothing will be written to the Crowd audit log.
            .
            Seems to me the resolution is straightforward - 
            Eliminate pagination for delegated administrators in the display of Crowd group members, and display ALL group members in a single page.

             

            Kent Moore added a comment - I just spent a fair amount of time tracking down this issue in our Crowd instance. . In my experience this problem is a function of being a Crowd "platform administrator" versus being a "delegated administrator" for a particular Crowd group.  At least in Crowd 5.1.0, the users in a Crowd group are NOT subject to pagination for a platform administrator.  But for someone who is not a platform admin, and only has access to manage specific groups, pages are used to display the group members.  If the non-admin attempts to add someone NOT on the current page, the GUI will appear to "add" the user.  If the user wasn't already in the group, the Crowd audit log will accurately reflect they were added - but if the user was already in the Crowd group, but listed on a different page, nothing will be written to the Crowd audit log. . Seems to me the resolution is straightforward -  Eliminate pagination for delegated administrators in the display of Crowd group members, and display ALL group members in a single page.  

            veerraju.uppalapati added a comment -

            Hi Team,

            Please prioritize it because using crowd groups is very confusing for end users (all group admins).

            veerraju.uppalapati added a comment - Hi Team, Please prioritize it because using crowd groups is very confusing for end users (all group admins).

              Unassigned Unassigned
              ac6d7f363e18 Anuj Sharma
              Affected customers:
              8 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: