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  1. Crowd Data Center
  2. CWD-3872

Support Recovery Mode in Crowd server

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 2.8.2
    • None

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      Background

      For CWD-3756, the concept of a recovery mode was added to Crowd core so that administrators could more easily recover administrator access when they locked themselves out of Crowd.

      However, this was only implemented as a possible option in Crowd's core so that each product which embeds Crowd (Confluence, JIRA, Stash, and Crowd itself) could choose whether to enable it or not.

      Currently, Crowd itself does not allow this recovery mode to be enabled.

      Feature

      Allow recovery mode in Crowd to be enabled so that customers have an easier recovery option than the long procedure detailed in Restoring Passwords To Recover Admin User Rights.

      We should make it clear in Crowd's UI when recovery mode is enabled.

            [CWD-3872] Support Recovery Mode in Crowd server

            Akira Higuchi added a comment -

            Hi, Diego

            Thank you for your comment. I hope this document will be updated. So many users will miss this feature.

            https://confluence.atlassian.com/crowdkb/restoring-passwords-to-recover-admin-user-rights-283642653.html

             

            Akira Higuchi added a comment - Hi, Diego Thank you for your comment. I hope this document will be updated. So many users will miss this feature. https://confluence.atlassian.com/crowdkb/restoring-passwords-to-recover-admin-user-rights-283642653.html  

            Diego Berrueta added a comment -

            This feature needs documentation in CAC. Use the Stash documentation as inspiration: https://confluence.atlassian.com/display/STASH/Lockout+recovery+process

            Diego Berrueta added a comment - This feature needs documentation in CAC. Use the Stash documentation as inspiration: https://confluence.atlassian.com/display/STASH/Lockout+recovery+process

              dberrueta Diego Berrueta
              ckrieger Caspar Krieger (Inactive)
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                Created:
                Updated:
                Resolved: