Uploaded image for project: 'Crowd Data Center'
  1. Crowd Data Center
  2. CWD-2893

When sAMAccountName casing does not match cn (User Logon Name (pre-Windows 2000) does not match User Logon Name), or casing of a user or group name has changed from original casing, synchs fail and access is affected

XMLWordPrintable

      Synchronisations in Confluence fail when sAMAccountName and User Logon Name casing does not match (in Active Directory), or where the case has been changed after an initial synchronisation to Confluence.

      We have a ticket where the casing does not match, or may have been changed from the initial casing in one field and not the other, which causes every second synch to fail, and removes the affected user's group memberships. Every subsequent synch is successful and restores group memberships.

      This occurs up to version 4.2.11 of Confluence (the current version).

      Resolution

      • For users - fix the casing in AD so that the User Logon Name (pre-Windows 2000) matches the User Logon Name, and matches what is in Confluence, and synchronise again.
      • For groups - fix the casing in AD so that the Group Name matches what is in Confluence, and synchronise again.

            [CWD-2893] When sAMAccountName casing does not match cn (User Logon Name (pre-Windows 2000) does not match User Logon Name), or casing of a user or group name has changed from original casing, synchs fail and access is affected

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Simplified Crowd Development Workflow v2 - restricted [ 1509992 ] New: JAC Bug Workflow v3 [ 3364080 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            vkharisma made changes -
            Link New: This issue relates to CONFCLOUD-25022 [ CONFCLOUD-25022 ]
            Owen made changes -
            Workflow Original: Simplified Crowd Development Workflow v2 [ 1392654 ] New: Simplified Crowd Development Workflow v2 - restricted [ 1509992 ]
            Owen made changes -
            Workflow Original: Crowd Development Workflow v2 [ 400010 ] New: Simplified Crowd Development Workflow v2 [ 1392654 ]
            Denise Unterwurzacher [Atlassian] (Inactive) made changes -
            Link New: This issue relates to CONF-28190 [ CONF-28190 ]
            joe made changes -
            Fix Version/s New: 2.5.1 [ 27894 ]
            Adrian Hempel [Atlassian] made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Resolved [ 5 ]
            Adrian Hempel [Atlassian] made changes -
            Link New: This issue duplicates CWD-2854 [ CWD-2854 ]
            Adrian Hempel [Atlassian] made changes -
            Link Original: This issue is duplicated by CWD-2854 [ CWD-2854 ]
            Denise Unterwurzacher [Atlassian] (Inactive) made changes -
            Link New: This issue is duplicated by CWD-2854 [ CWD-2854 ]

              Unassigned Unassigned
              dunterwurzacher Denise Unterwurzacher [Atlassian] (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: