Thank you for taking the time to file and comment on this issue. Feedback like yours helps us release valuable Crowd features that solve problems for the greater customer base. To that end, we aim to keep our issues up-to-date so that they accurately reflect current customer needs. Because there has been no customer activity on this issue in a long time, we have marked it as closed. If you still feel that this issue is still relevant to your needs, please feel free to raise a new issue and link to this one.

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Hi Aaron,

I have created a JIRA support ticket for you at: support.atlassian.com You should receive an email shortly containing a direct link to the support ticket.

Please refer to the support ticket for any future correspondence relating to your issue.

In future can you please raise support requests such as this by creating an issue in our support system, https://support.atlassian.com, not in http://jira.atlassian.com. As our support engineers respond to cases in https://support.atlassian.com, it will ensure that your problem gets addressed as quickly as possible. Also, https://support.atlassian.com is configured so that only Atlassian and you have access to the case, therefore it is a more appropriate location for us to gather any required system data and configuration from you.

Regards

Bogdan

I would like to add, if you have two different crowd directories attached to a single jira application, and there is a duplicate named user in each directory, the application will fail to sync and will never complete a user sync.

for example:
directory a: john.user
directory b: john.user

jira application contains directory a and directory b

when jira application attempts to sync, it will throw an exception and never continue synchronization.

2011-05-13 08:22:29,898 QuartzWorker-1 ERROR ServiceRunner     [atlassian.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [ 10200 ].
com.atlassian.crowd.embedded.ofbiz.db.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Membership][id,3505][membershipType,GROUP_USER][lowerParentName,issuetrack-users][parentId,10238][childId,12237][childName,jon.katz][lowerChildName,jon.katz][directoryId,10200][parentName,issuetrack-users] (SQL Exception while executing the following:INSERT INTO jira.cwd_membership (ID, parent_id, child_id, membership_type, group_type, parent_name, lower_parent_name, child_name, lower_child_name, directory_id) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Cannot insert duplicate key row in object 'jira.cwd_membership' with unique index 'uk_mem_parent_child_type'.))        at com.atlassian.crowd.embedded.ofbiz.db.OfBizHelper.createValue(OfBizHelper.java:167)