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Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-97957

Document/PDF file containing Web URL doesn't get render as HyperLink in preview mode of the file on Confluence Page.

      Issue Summary

      Confluence 8.5.15/8.5.16 Document/PDF preview ( document conversion) failed to render/access the text-embedded URL or URL added to the Document.
      This issue is reproducible with almost all supported files types: docx, xls, pptx, pdf

      This is reproducible on Data Center: (yes) 

      Steps to Reproduce

      1. Create a Word document / PDF containing the WEB/Anchor URL- Link to Page https.docx
      2. Create a Confluence Page. 
      3. Drag and Drop the doc file on the Confluence Page.
      4. Save the page.
      5. Open a doc/attached file for preview.
      6. Links in the documents are not Clickable, it is shown as Plain text instead of a Hyperlink.

      Expected Results

      You should be able to click on the links on preview document and navigate.

      Actual Results

      Links are not working on the document preview.

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available.

      The only option is to open/download the attachment(docx or pdf) in edit mode.

        1. Link to Page https.docx
          13 kB
        2. PreviewLink.mp4
          1.35 MB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Confluence Data Center'
            1. Confluence Data Center
            2. CONFSERVER-97957

            Document/PDF file containing Web URL doesn't get render as HyperLink in preview mode of the file on Confluence Page.

                Issue Summary

                Confluence 8.5.15/8.5.16 Document/PDF preview ( document conversion) failed to render/access the text-embedded URL or URL added to the Document.
                This issue is reproducible with almost all supported files types: docx, xls, pptx, pdf

                This is reproducible on Data Center: (yes) 

                Steps to Reproduce

                1. Create a Word document / PDF containing the WEB/Anchor URL- Link to Page https.docx
                2. Create a Confluence Page. 
                3. Drag and Drop the doc file on the Confluence Page.
                4. Save the page.
                5. Open a doc/attached file for preview.
                6. Links in the documents are not Clickable, it is shown as Plain text instead of a Hyperlink.

                Expected Results

                You should be able to click on the links on preview document and navigate.

                Actual Results

                Links are not working on the document preview.

                Workaround

                Currently, there is no known workaround for this behaviour. A workaround will be added here when available.

                The only option is to open/download the attachment(docx or pdf) in edit mode.

                  1. Link to Page https.docx
                    13 kB
                  2. PreviewLink.mp4
                    1.35 MB

                        1769a4e00861 Aman -
                        9da80c6ac0cd Hima Bindu
                        Votes:
                        8 Vote for this issue
                        Watchers:
                        23 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

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                              1769a4e00861 Aman -
                              9da80c6ac0cd Hima Bindu
                              Affected customers:
                              8 This affects my team
                              Watchers:
                              23 Start watching this issue

                                Created:
                                Updated:
                                Resolved:

                                  Estimated:
                                  Original Estimate - Not Specified
                                  Not Specified
                                  Remaining:
                                  Remaining Estimate - 0h
                                  0h
                                  Logged:
                                  Time Spent - 5m
                                  5m