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  1. Confluence Data Center
  2. CONFSERVER-97957

Document/PDF file containing Web URL doesn't get render as HyperLink in preview mode of the file on Confluence Page.

      Issue Summary

      Confluence 8.5.15/8.5.16 Document/PDF preview ( document conversion) failed to render/access the text-embedded URL or URL added to the Document.
      This issue is reproducible with almost all supported files types: docx, xls, pptx, pdf

      This is reproducible on Data Center: (yes) 

      Steps to Reproduce

      1. Create a Word document / PDF containing the WEB/Anchor URL- Link to Page https.docx
      2. Create a Confluence Page. 
      3. Drag and Drop the doc file on the Confluence Page.
      4. Save the page.
      5. Open a doc/attached file for preview.
      6. Links in the documents are not Clickable, it is shown as Plain text instead of a Hyperlink.

      Expected Results

      You should be able to click on the links on preview document and navigate.

      Actual Results

      Links are not working on the document preview.

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available.

      The only option is to open/download the attachment(docx or pdf) in edit mode.

        1. Link to Page https.docx
          13 kB
        2. PreviewLink.mp4
          1.35 MB

          Form Name

            [CONFSERVER-97957] Document/PDF file containing Web URL doesn't get render as HyperLink in preview mode of the file on Confluence Page.

            Quan Pham added a comment -

            A fix for this issue is available in Confluence Server and Data Center 9.2.0. Upgrade now or check out the Release Notes to see what other issues are resolved.

            Quan Pham added a comment - A fix for this issue is available in Confluence Server and Data Center 9.2.0. Upgrade now or check out the Release Notes to see what other issues are resolved.

            Quan Pham added a comment -

            A fix for this issue is available in Confluence Server and Data Center 8.5.18. Upgrade now or check out the Release Notes to see what other issues are resolved.

            Quan Pham added a comment - A fix for this issue is available in Confluence Server and Data Center 8.5.18. Upgrade now or check out the Release Notes to see what other issues are resolved.

            In Confluence version 8.5.15 also Word, Excel and Powerpoint file attachments anchor links don't working in the file preview.

            Wolfgang Lutz added a comment - In Confluence version 8.5.15 also Word, Excel and Powerpoint file attachments anchor links don't working in the file preview.

              1769a4e00861 Aman -
              9da80c6ac0cd Hima Bindu
              Affected customers:
              8 This affects my team
              Watchers:
              23 Start watching this issue

                Created:
                Updated:
                Resolved:

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                  Logged:
                  Time Spent - 5m
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