-
Type:
Bug
-
Resolution: Duplicate
-
Priority:
High
-
None
-
Affects Version/s: 8.5.15, 8.5.16
-
Component/s: Content - Attachments
-
2
-
Severity 2 - Major
-
15
Issue Summary
Confluence 8.5.15 Document/PDF preview ( document conversion) failed to render / access the text-embedded URL or URL added to the Document.
This issue reproducible with almost all supported the files types: docx, xls, pptx, pdf
My testing, ( Working
and Non-working
)
Confluence 8.5.15 ![]()
Confluence 8.5.14 ![]()
Confluence 7.1.2 ![]()
Confluence 8.9.1 ![]()
Confluence 9.0.1 ![]()
This is reproducible on Data Center: yes
Steps to Reproduce
- Create a Word document / PDF containing the WEB/Anchor URL- Link to Page https.docx

- Setup a Confluence 8.5.15
- Create a Confluence Page.
- Drag and Drop the doc file on the Confluence Page.
- Open a doc file for preview.
- The Document containing web links is not Clickable , it is shown as Plain text instead of a Hyperlink.
- Attached Steps to replicate on 8.5.15 PreviewLink.mp4

- Attached Steps to replicate on 8.5.15 PreviewLink.mp4
Expected Results
The attachment preview should show the Web Link on the Doc file as a hyperlink not as a Text.
Actual Results
The attachment preview shows the Web Link as plain text.
Workaround
Currently, there is no known workaround for this behaviour. A workaround will be added here when available.
The only option is to open/download the attachment(docx or pdf) in edit mode.
- duplicates
-
CONFSERVER-97957 Document/PDF file containing Web URL doesn't get render as HyperLink in preview mode of the file on Confluence Page.
-
- Closed
-