Cannot Create an Issue in Jira Cloud from a Confluence On-Premises environment

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    • 9
    • Severity 2 - Major
    • 41

      Problem

      It is not possible to create a Jira issue in Jira Cloud from a Confluence On-Premises environment version 7.15.0

      Environment

      • A Confluence Data Center On Premises site version 7.15.0
      • A Jira Cloud site
      • Issue reproduced both on Chrome and Firefox

      Steps to Reproduce

      • Create a Jira Cloud site
      • In the Confluence On-Premises environment define a new application link to the remote Jira Cloud site
      • Create a new page with some text and a Jira issue Macro
      • Attempt the creation of a Jira Cloud issue either using Quick Creation (text highlighting) or via the Jira Issue Macro

      Expected Results

      • Creating a Jira issue should be possible from Confluence Data Center On-Premises environment

      Actual Results

      • The fields are grayed out and the creation of the issue in Jira Cloud is not possible from Confluence Data Center
      • We observe the below error in the Web Browser Console
        [...]
        com.atlassian.confluence.plugins.confluence-jira-content:confluence-jira-content-resources.js?locale=en-GB:270 Uncaught TypeError: Cannot read properties of undefined (reading 'indexOf')
            at Object.<anonymous> (com.atlassian.confluence.plugins.confluence-jira-content:confluence-jira-content-resources.js?locale=en-GB:270)
            at Function.each (batch.js?locale=en-GB:33)
            at Object.success (com.atlassian.confluence.plugins.confluence-jira-content:confluence-jira-content-resources.js?locale=en-GB:270)
            at i (batch.js?locale=en-GB:44)
            at Object.fireWith [as resolveWith] (batch.js?locale=en-GB:44)
            at u (batch.js?locale=en-GB:64)
            at XMLHttpRequest.<anonymous> (batch.js?locale=en-GB:64)
        [...]
        

      Workaround

      N/A

      Notes

      • 2 screenshots attached to highlight the problem in Confluence Data Center

              Assignee:
              Duy Truong Luong
              Reporter:
              Pascal Oberle
              Votes:
              5 Vote for this issue
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: