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  1. Confluence Data Center
  2. CONFSERVER-6246

Images in Word export pages do not show up because of login requirement

      Due to some attachment changes made for 2.2, images on a page exported to Word (in a private space) do not show up. This is because Confluence will now require "Word" to login to view those attachments (when a previous security hole allowed it) accessed through the direct URL, and so the image does not appear.

      e.g. the following IMG tag embedded in the exported Word (HTML) document links directly to an attachment. Attempting to access this (with the domain pre-pended) will result in the login screen appearing.

      <img src="/download/attachments/764/PerspectiveRelationships.png" border="0" />

      Workarounds:
      Office Connector (for 3.5.x and previous versions only)
      The Office Connector for Confluence does not have this problem. Instead of selecting Tools > Export to Word, you select Tools > Edit in Word . This will open up the Confluence page in Word, including any images. You can then do whatever you like with the file on your local machine and save changes back to the server if needed.

      2. Set A Cookie
      Simply login to Confluence using Internet Explorer and tick "Remember my login on this computer". So long as this cookie is maintained by Internet Explorer (i.e. until you wipe your cookies or click log out), you will be able to successfully view all images when viewing your document in Word. Note that this will be remain effective after you close IE although it will need to be performed after a restart of the server.

      Edit: Set A Cookie work around does not work. Please use Office Connector instead.

          Form Name

            [CONFSERVER-6246] Images in Word export pages do not show up because of login requirement

            akazatchkovstower

            Now that the workaround of editing in word is no longer available, could we reopen this ticket for further review? I'm experiencing this issue with Confluence Server v7.4 and looking for either a fix or even a current workaround. I've tried everything within this string with no luck. Thanks so much for any assistance you're able to provide!

            Carol Jones added a comment - akazatchkov /  stower Now that the workaround of editing in word is no longer available, could we reopen this ticket for further review? I'm experiencing this issue with Confluence Server v7.4 and looking for either a fix or even a current workaround. I've tried everything within this string with no luck. Thanks so much for any assistance you're able to provide!

            I have just run into what seems to be a similar issue in Confluence version 6.15.10 affecting graphical elements created by Confluence macros (tip, warning, info, note)  that are not being exported to Word  - neither the icon itself nor the highlight color and text box. I do not know if this has anything to do with permissions as discussed above - I don't get any warnings or prompts to log in.

            James Whitby added a comment - I have just run into what seems to be a similar issue in Confluence version 6.15.10 affecting graphical elements created by Confluence macros (tip, warning, info, note)  that are not being exported to Word  - neither the icon itself nor the highlight color and text box. I do not know if this has anything to do with permissions as discussed above - I don't get any warnings or prompts to log in.
            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2875528 ] New: CONFSERVER Bug Workflow v4 [ 3005064 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2803375 ] New: JAC Bug Workflow v3 [ 2875528 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2736130 ] New: JAC Bug Workflow v2 [ 2803375 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2387182 ] New: JAC Bug Workflow [ 2736130 ]
            Alex Yakovlev (Inactive) made changes -
            Labels Original: affects-server bf_triage bugfix bugfix_support_backlog conf_support_backlog_ams conf_support_backlog_kl editor enterprise export-page/space loyalty manage-content New: affects-server bf_triage bugfix_support_backlog conf_support_backlog_ams conf_support_backlog_kl editor enterprise export-page/space loyalty manage-content
            Alex Yakovlev (Inactive) made changes -
            Labels Original: affects-server bf_triage bugfix bugfix_support_backlog conf_support_backlog_ams conf_support_backlog_kl editor enterprise export-page/space manage-content New: affects-server bf_triage bugfix bugfix_support_backlog conf_support_backlog_ams conf_support_backlog_kl editor enterprise export-page/space loyalty manage-content
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2260684 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2387182 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2207791 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2260684 ]

              akazatchkov Anatoli
              8d92d19feb5e Jeremy Higgs
              Affected customers:
              153 This affects my team
              Watchers:
              103 Start watching this issue

                Created:
                Updated:
                Resolved: