• Type: Bug
• Resolution: Answered
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 6.12.2
• Component/s: Data Center - Core
• Labels:

  • i18n
  • megalodon
  • scale-team
  • warranty

1. Screen Shot 2018-11-29 at 18.11.04.png

   29/Nov/2018 9:12 AM

   51 kB

   Nobuyuki Mukai

2. Screen Shot 2018-11-29 at 18.11.21.png

   29/Nov/2018 9:12 AM

   203 kB

   Nobuyuki Mukai

3. テスト.pptx

   29/Nov/2018 9:09 AM

   33 kB

   Nobuyuki Mukai

[CONFSERVER-57588] Multibyte characters don't get rendered when conversion sandbox enabled

Renata Dornelas made changes - 30/Jan/2025 4:38 PM

Remote Link

Original: This issue links to "Page (Atlassian Documentation)" [ 429504 ]

Alex Blekhman (Inactive) made changes - 30/Jul/2019 2:24 AM

Link

New: This issue is related to CONFSERVER-58644 [ CONFSERVER-58644 ]

Nobuyuki Mukai made changes - 07/Jun/2019 6:25 AM

Remote Link

New: This issue links to "Page (Atlassian Documentation)" [ 429504 ]

Takuya Nagasaka (Inactive) made changes - 03/Jun/2019 12:49 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 427809 ]

Yuki Okamoto (Inactive) made changes - 12/Mar/2019 11:04 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 415035 ]

Usman Khalid (Inactive) made changes - 04/Mar/2019 12:59 AM

Labels

Original: enterprise-backlog i18n megalodon scale-team warranty

New: i18n megalodon scale-team warranty

Usman Khalid (Inactive) made changes - 04/Mar/2019 12:58 AM

Labels

Original: enterprise-backlog i18n megalodon warranty

New: enterprise-backlog i18n megalodon scale-team warranty

Mark Bereznitsky made changes - 06/Dec/2018 12:44 AM

Resolution		New: Answered [ 9 ]
Status	Original: Gathering Impact [ 12072 ]	New: Closed [ 6 ]

Mark Bereznitsky made changes - 05/Dec/2018 10:25 PM

Description

Original: h3. Issue Summary Multibyte characters don't get rendered when conversion sandbox enabled even when appropriate font is installed with the following steps.  [https://confluence.atlassian.com/confkb/non-ascii-characters-display-as-square-characters-in-confluence-317948797.html] h3. Environment  * Confluence Data Center  * document.conversion.sandbox.disable=false (same as default)  * Multibyte font installed on the server  ** "4 fonts package" of Japanese IPA fonts ([https://ipafont.ipa.go.jp/old/ipafont/download.html#en]) installed in  *** /usr/share/fonts  *** /opt/atlassian/confluence/jre/lib/fonts/fallback  ** Following JVM argument is specified in setenv.sh {code:none} CATALINA_OPTS="-Dconfluence.document.conversion.fontpath=/usr/share/fonts/ -Dconfluence.document.conversion.slides.defaultfontname.regular=IPAGothic -Dconfluence.document.conversion.slides.defaultfontname.asian=IPAGothic -Dconfluence.document.conversion.slides.defaultfontname.symbol=IPAGothic ${CATALINA_OPTS}" CATALINA_OPTS="-Dconfluence.document.conversion.words.defaultfontname=IPAGothic ${CATALINA_OPTS}" {code} h3. Steps to Reproduce  # Install Japanese fonts on the hosting server as described in above.  # Start a Confluence Data Center instance  # Attach [^テスト.pptx] in an editor h3. Expected Results "テストプレゼンテーション" is shown in thumbnail and preview. h3. Actual Results Square characters are shown for thumbnail and preview.  * Thumbnail  !Screen Shot 2018-11-29 at 18.11.04.png|thumbnail!  * Preview  !Screen Shot 2018-11-29 at 18.11.21.png|thumbnail! h3. Notes Characters are rendered correctly for some file type.  As far as I confirmed in 6.12.2, ||file type||thumbnail||preview|| |pptx|(x)|(x)| |docx|(/)|(x)| |xlsx|(/)|(/)| |txt|(/)|(x)| h3. Workaround Disable the conversion sandbox adding following option in setenv.sh {code:java} CATALINA_OPTS="-Ddocument.conversion.sandbox.disable=true ${CATALINA_OPTS}" {code} h3. Solution Add the following to setenv.sh so that system settings are correctly propagated to the sandbox: {code:java} CATALINA_OPTS="-Dconversion.sandbox.java.options=-Dconfluence.document.conversion.slides.defaultfontname.regular=IPAGothic,-Dconfluence.document.conversion.slides.defaultfontname.asian=IPAGothic,-Dconfluence.document.conversion.slides.defaultfontname.symbol=IPAGothic,-Dconfluence.document.conversion.words.defaultfontname=IPAGothic ${CATALINA_OPTS}" {code}

New: h3. Issue Summary Multibyte characters don't get rendered when conversion sandbox enabled even when appropriate font is installed with the following steps.  [https://confluence.atlassian.com/confkb/non-ascii-characters-display-as-square-characters-in-confluence-317948797.html] h3. Environment  * Confluence Data Center  * document.conversion.sandbox.disable=false (same as default)  * Multibyte font installed on the server  ** "4 fonts package" of Japanese IPA fonts ([https://ipafont.ipa.go.jp/old/ipafont/download.html#en]) installed in  *** /usr/share/fonts  *** /opt/atlassian/confluence/jre/lib/fonts/fallback  ** Following JVM argument is specified in setenv.sh {code:none} CATALINA_OPTS="-Dconfluence.document.conversion.fontpath=/usr/share/fonts/ -Dconfluence.document.conversion.slides.defaultfontname.regular=IPAGothic -Dconfluence.document.conversion.slides.defaultfontname.asian=IPAGothic -Dconfluence.document.conversion.slides.defaultfontname.symbol=IPAGothic ${CATALINA_OPTS}" CATALINA_OPTS="-Dconfluence.document.conversion.words.defaultfontname=IPAGothic ${CATALINA_OPTS}" {code} h3. Steps to Reproduce  # Install Japanese fonts on the hosting server as described in above.  # Start a Confluence Data Center instance  # Attach [^テスト.pptx] in an editor h3. Expected Results "テストプレゼンテーション" is shown in thumbnail and preview. h3. Actual Results Square characters are shown for thumbnail and preview.  * Thumbnail  !Screen Shot 2018-11-29 at 18.11.04.png|thumbnail!  * Preview  !Screen Shot 2018-11-29 at 18.11.21.png|thumbnail! h3. Notes Characters are rendered correctly for some file type.  As far as I confirmed in 6.12.2, ||file type||thumbnail||preview|| |pptx|(x)|(x)| |docx|(/)|(x)| |xlsx|(/)|(/)| |txt|(/)|(x)| h3. Workaround Disable the conversion sandbox adding following option in setenv.sh. This is not recommended as it will affect the stability of the instance. {code:java} CATALINA_OPTS="-Ddocument.conversion.sandbox.disable=true ${CATALINA_OPTS}" {code} h3. Solution Add the following to setenv.sh so that system settings are correctly propagated to the sandbox: {code:java} CATALINA_OPTS="-Dconversion.sandbox.java.options=-Dconfluence.document.conversion.slides.defaultfontname.regular=IPAGothic,-Dconfluence.document.conversion.slides.defaultfontname.asian=IPAGothic,-Dconfluence.document.conversion.slides.defaultfontname.symbol=IPAGothic,-Dconfluence.document.conversion.words.defaultfontname=IPAGothic ${CATALINA_OPTS}" {code}

Mark Bereznitsky made changes - 05/Dec/2018 10:23 PM

Testing Notes

New: Verified on an AWS cluster that adding the sandbox additional Java options catalina arguments fixes the issue.

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