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Bug
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Resolution: Unresolved
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Low
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None
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6.11.0
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None
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3
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Severity 3 - Minor
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1
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Summary
Unable to load user avatar in IE 11 if it's PNG file with JPEG extension, or the other way around.
- The issue is interment in that it might not be triggered straightway, but after a restart and/or upgrade.
- Upload a user avatar which is PNG file with JPEG extension, or a JPEG file with PNG extension.
- View the user avatar anywhere in Confluence
- The image does not load.
Expected Behavior
The user avatar is shown.
Actual Result
Workaround
- Upload a new user avatar or change the current avatar file extension to PNG
- Use other browser (i.e Chrome)
Notes
Sometimes, Confluence is able to load the profile picture, but the issue might occur after a restart and/or an upgrade.
It seems like Confluence is sending the wrong mime type for the image, and it's not able to load it.
Found below error on Network Console:
"DOM7009: Unable to decode image at URL"
- relates to
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JRASERVER-59584 Unable to load or view user avatar in IE 11
- Gathering Impact