Details
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Bug
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Resolution: Unresolved
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Low
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None
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6.6.2
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8
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Severity 2 - Major
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2
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Description
Summary
When HTTPS is configured for accessing Confluence and Jira externally, but application link is configured over HTTP, exporting Jira Issues Macro in list mode will not render Priority or Type icons. Similarly as described in CONFSERVER-41579 bug
Environment
- Jira and Confluence are behind a proxy and configured for HTTPS access by the client
- Application links is set over HTTP and using a direct connection over specific PORT
- Jira and Confluence Servers can't access each other's External HTTPS URLs
Steps to Reproduce
- In environment matching above conditions create a Jira Issues Macro list on a blank Confluence page with default columns
- Export page to PDF or DOC
Expected Results
Macro is rendered in PDF/DOC same way as on original exported page
Actual Results
- PDF will not contain any status icons as flyingpdf is attempting to render them using external URL over HTTPS and not internal application link over HTTP
- DOC document will contain broken image icons where status logos should be present
- The below warning is thrown in the atlassian-confluence.log file when exporting to PDF:
2018-03-02 07:47:30,089 WARN [http-nio-8090-exec-8] [confluence.extra.flyingpdf.ConfluenceExportUserAgent] getImageResource Could not retrieve image resource https://JIRA_External_URL/images/icons/priorities/none.svg during Confluence export -- url: /spaces/flyingpdf/pdfpageexport.action | page: 123456 | traceId: 92ae431b6fb42e50 | userName: user | referer: https://JIRA_External_URL/pages/viewpage.action?spaceKey=SPACE&title=Page | action: pdfpageexport 2018-03-02 07:47:30,091 WARN [http-nio-8090-exec-8] [confluence.extra.flyingpdf.ConfluenceExportUserAgent] getImageResource Could not retrieve image resource https://JIRA_External_URL/images/icons/priorities/high.svg during Confluence export -- url: /spaces/flyingpdf/pdfpageexport.action | page: 123456 | traceId: 92ae431b6fb42e50 | userName: user | referer: https://JIRA_External_URL/pages/viewpage.action?spaceKey=SPACE&title=Page | action: pdfpageexport
Note:
The issue is not observed when exporting Jira Issues Macro in single issue view.
Workaround
Allow Confluence server to access Jira over External HTTPS URL
Attachments
Issue Links
- duplicates
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CONFSERVER-42717 Missing Jira Issue Type Icon n Confluence Page PDF Export containing JIRA Issue Macro
- Gathering Impact
- is related to
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CONFSERVER-41579 Missing or corrupted icons of JIRA issues in PDF export
- Closed
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CONFCLOUD-65482 PDF export doesn't render web images
- Closed