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  1. Confluence Data Center
  2. CONFSERVER-41579

Missing or corrupted icons of JIRA issues in PDF export

XMLWordPrintable

      A Confluence page uses the JIRA Issue/Filter macro, either for displaying a single issue or a list of issues.

      When exporting this page to PDF, there are several icons missing or they are corrupted:

      • ID of imported issue
      • Status of imported issue
      • Type of issue
      • Priority of issue

        1. bug_list.png
          bug_list.png
          7 kB
        2. confluence_content.png
          confluence_content.png
          2 kB
        3. pdf_export.png
          pdf_export.png
          6 kB
        4. Priority Icon.JPG
          Priority Icon.JPG
          15 kB

          Form Name

            [CONFSERVER-41579] Missing or corrupted icons of JIRA issues in PDF export

            danna deaton added a comment -

            We are on Jira Data Center 8.15.1 and Confluence Data Center 7.0.1 and are having this issue when exporting to Word.

            danna deaton added a comment - We are on Jira Data Center 8.15.1 and Confluence Data Center 7.0.1 and are having this issue when exporting to Word.

            Tanya B. added a comment - - edited

            I'm still seeing this issue in 6.6.16.

            Updated: My issue appears to be related to the use of table of contents on the same page.  Removing the table of contents fixed the issue.  CONFSERVER-39519

            Tanya B. added a comment - - edited I'm still seeing this issue in 6.6.16. Updated: My issue appears to be related to the use of table of contents on the same page.  Removing the table of contents fixed the issue.   CONFSERVER-39519

            JDulny added a comment -

            I'm still impacted by this issue (Confluence Cloud). Why it is not available for cloud users?

            JDulny added a comment - I'm still impacted by this issue (Confluence Cloud). Why it is not available for cloud users?

            Olivier SAINT-RAYMOND added a comment -

            Hi, when can we expect the same fix in Confluence Cloud ?

            Olivier SAINT-RAYMOND added a comment - Hi, when can we expect the same fix in Confluence Cloud ?

            Minh Tran added a comment -

            A fix for this issue is available to Server and Data Center customers in Confluence 6.5.3
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            Minh Tran added a comment - A fix for this issue is available to Server and Data Center customers in Confluence 6.5.3 Upgrade now or check out the Release Notes to see what other issues are resolved.

            Minh Tran added a comment -

            A fix for this issue is now available for Confluence Server customers.
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            Minh Tran added a comment - A fix for this issue is now available for Confluence Server customers. Upgrade now or check out the Release Notes to see what other issues are resolved.

            Robert Strauch added a comment -

            Hi mtran,

            I can confirm, as others have already stated, that this issue here is not a duplicate of CONFSERVER-37345.

            Robert Strauch added a comment - Hi mtran , I can confirm, as others have already stated, that this issue here is not a duplicate of CONFSERVER-37345 .

            Deleted Account (Inactive) added a comment -

            fmotglongorder
            Could you provide a link to the issue here?

            Is there any update on this yet?

            Deleted Account (Inactive) added a comment - fmotglongorder Could you provide a link to the issue here? Is there any update on this yet?

            BBC Application Admin Team added a comment -

            The problem is that Confluence doesn't pull in any external images on PDF export (on v5.10.8 anyway). I've just raised a bug ticket with them as we've done a whole bunch of testing around this and it affects icons pulled into Confluence (for PDF export only) from our JIRA instance but also from any other external source. Confluence makes the request for the image, the remote server serves the image, but Confluence doesn't process it and logs it in the app log as "cannot retrieve the requested resource", even though the remote service returns a valid 200 response.

            BBC Application Admin Team added a comment - The problem is that Confluence doesn't pull in any external images on PDF export (on v5.10.8 anyway). I've just raised a bug ticket with them as we've done a whole bunch of testing around this and it affects icons pulled into Confluence (for PDF export only) from our JIRA instance but also from any other external source. Confluence makes the request for the image, the remote server serves the image, but Confluence doesn't process it and logs it in the app log as "cannot retrieve the requested resource", even though the remote service returns a valid 200 response.

            Maciej Lad added a comment -

            I have this same problem on STOCK configuration.

            Maciej Lad added a comment - I have this same problem on STOCK configuration.

              qpham@atlassian.com Quan Pham
              380e672e8885 Robert Strauch
              Affected customers:
              15 This affects my team
              Watchers:
              24 Start watching this issue

                Created:
                Updated:
                Resolved: