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Word

Printable

Type: Bug
Resolution: Unresolved
Priority: Medium
Fix Version/s: None
Affects Version/s: 5.9.1-OD-2015.40.1-0001, 5.9.6, 5.10.1, 5.10.6, 5.10.8, 6.0.1, 6.0.7, 6.6.8, 6.14.3, 7.13.2, 7.19.1, 7.19.7
Component/s: Macros - Jira Macros
Labels:

NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

Page Export to PDF with JIRA Issue Macro showing "Getting issue details"

Create a page with JIRA Issue Macro. Make sure the macro displays the result on the page
Export to PDF

Page exported with the macro displaying the JIRA issue number,summary and status

Page exported with the macro displaying the JIRA issue number, Getting issue details... and the word "Status"

Sample of PDF output

(Submitted by a customer in the comments, but the workarounds below have been validated)

Using account with Confluence Administrator role to export the PDF
When using the 'Table of Content' macro; disable the 'Printable' option - TOC will not be displayed when your Confluence-page is exported in PDF;
Use 'Table of Content' macro only at the end of a Confluence-page, after all your JIRA-links are mentioned on the impacted Confluence-page;
Do not use 'Table Of Content'-macro the impacted Confluence-page;
Exporting the Confluence page to PDF via the internal print functionality ('export to PDF') in the browser.

duplicates

CONFSERVER-41579 Missing or corrupted icons of JIRA issues in PDF export

is related to

CONFSERVER-43660 Exported page to Word with a great amount of JIRA Issue Macro is showing "Getting issue details"

relates to

CONFCLOUD-39519 Page Export to PDF with JIRA Issue Macro showing "Getting issue details"

(1 mentioned in)