• Type: Bug
• Resolution: Answered
• Priority: High
• Fix Version/s: None
• Affects Version/s: 6.2.1, 6.3.4, 6.4.0, 6.5.2, 6.6.0
• Component/s: Server - Platform
• Labels:

  • enterprise-backlog

1. macro-garbled.png

   27/Oct/2017 1:02 PM

   28 kB

   Zulfarhan Zakaria

[CONFSERVER-54067] Confluence UI shows garbled or corrupt text on CAPTCHA, macros and/or diagrams due to missing fonts in Linux

Ahmad Faridi made changes - 22/Feb/2022 3:43 PM

Description

Original: Macro header shows garbled text and weird symbols in Linux. Captcha appears warped and unreadable. h6. Environment  # Linux distributions, especially RedHat (RHEL)  and CentOS  # Confluence v6 and above h6. Steps to reproduce  # Insert any macro having a title, like the Panel Macro h6. Expected Behavior Macro header (the name of the macro) renders properly h6. Actual Behavior Strange characters appear in place of the macro name. !macro-garbled.png|thumbnail! h6. Workaround # Stop Confluence # Make one or both of the following changes: #* Uninstall lyx-fonts package (Lyx/MathML fonts - A collection of Math symbol fonts for lyx) if it is installed on the server #* Ensure the following fonts are installed: {code:borderStyle=solid} yum install ghostscript yum install dejavu-fonts-common yum install dejavu-sans-fonts yum install dejavu-sans-mono-fonts yum install motif {code}  (!) some versions of ghostscript package can be affected by security vulnerability CVE-2018-16509 discovered in September 2018. for more details see  https://security-tracker.debian.org/tracker/CVE-2018-16509  https://access.redhat.com/security/cve/cve-2018-16509 https://www.exploit-db.com/exploits/45369/ # Rebuild the font cache by using the following command: {code:borderStyle=solid} fc-cache -s {code} # Clear the plugin cache as described at [How to clear Confluence plugins cache|https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html] # Rebuild the content index as described at [How to Rebuild the Content Indexes From Scratch on Confluence Server|https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html] # Start Confluence # Clear browser cache and verify fonts are displayed correctly h6. Notes Confluence requires some fonts to work in Linux distributions that are not included in the installation package or in the documentation as a requirement. In some cases, the workaround also works for file previews such as Office files and PDF.

New: Macro header shows garbled text and weird symbols in Linux. Captcha appears warped and unreadable. h6. Environment  # Linux distributions, especially RedHat (RHEL)  and CentOS  # Confluence v6 and above h6. Steps to reproduce  # Insert any macro having a title, like the Panel Macro h6. Expected Behavior Macro header (the name of the macro) renders properly h6. Actual Behavior Strange characters appear in place of the macro name. !macro-garbled.png|thumbnail! h6. Workaround  # Stop Confluence  # Make one or both of the following changes:  ** Uninstall lyx-fonts package (Lyx/MathML fonts - A collection of Math symbol fonts for lyx) if it is installed on the server  ** Ensure the following fonts are installed: {code:java} yum install ghostscript yum install dejavu-fonts-common yum install dejavu-sans-fonts yum install dejavu-sans-mono-fonts yum install motif {code} (!) some versions of ghostscript package can be affected by security vulnerability CVE-2018-16509 discovered in September 2018. for more details see ** [https://security-tracker.debian.org/tracker/CVE-2018-16509] ** [https://access.redhat.com/security/cve/cve-2018-16509] ** [https://www.exploit-db.com/exploits/45369/]  # Rebuild the font cache by using the following command: {code:java} fc-cache -s {code}  # Clear the plugin cache as described at [How to clear Confluence plugins cache|https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html]  # Rebuild the content index as described at [How to Rebuild the Content Indexes From Scratch on Confluence Server|https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html]  # Start Confluence  # Clear browser cache and verify fonts are displayed correctly h6. Notes Confluence requires some fonts to work in Linux distributions that are not included in the installation package or in the documentation as a requirement. In some cases, the workaround also works for file previews such as Office files and PDF.

Katherine Yabut made changes - 13/Nov/2018 4:46 AM

Workflow

Original: JAC Bug Workflow v3 [ 2903846 ]

New: CONFSERVER Bug Workflow v4 [ 2998392 ]

Owen made changes - 11/Oct/2018 9:10 AM

Workflow	Original: JAC Bug Workflow v2 [ 2793428 ]	New: JAC Bug Workflow v3 [ 2903846 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

GMK made changes - 12/Sep/2018 8:42 AM

Description

Original: Macro header shows garbled text and weird symbols in Linux. Captcha appears warped and unreadable. h6. Environment  # Linux distributions, especially RedHat (RHEL)  and CentOS  # Confluence v6 and above h6. Steps to reproduce  # Insert any macro having a title, like the Panel Macro h6. Expected Behavior Macro header (the name of the macro) renders properly h6. Actual Behavior Strange characters appear in place of the macro name. !macro-garbled.png|thumbnail! h6. Workaround # Stop Confluence # Make one or both of the following changes: #* Uninstall lyx-fonts package (Lyx/MathML fonts - A collection of Math symbol fonts for lyx) if it is installed on the server #* Ensure the following fonts are installed: {code:borderStyle=solid} yum install ghostscript yum install dejavu-fonts-common yum install dejavu-sans-fonts yum install dejavu-sans-mono-fonts yum install motif {code}  (!) some versions of ghostscript package can be affected by security vulnerability CVE-2018-16509 discovered in September 2019. for more details see  https://security-tracker.debian.org/tracker/CVE-2018-16509  https://access.redhat.com/security/cve/cve-2018-16509 https://www.exploit-db.com/exploits/45369/ # Rebuild the font cache by using the following command: {code:borderStyle=solid} fc-cache -s {code} # Clear the plugin cache as described at [How to clear Confluence plugins cache|https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html] # Rebuild the content index as described at [How to Rebuild the Content Indexes From Scratch on Confluence Server|https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html] # Start Confluence # Clear browser cache and verify fonts are displayed correctly h6. Notes Confluence requires some fonts to work in Linux distributions that are not included in the installation package or in the documentation as a requirement. In some cases, the workaround also works for file previews such as Office files and PDF.

New: Macro header shows garbled text and weird symbols in Linux. Captcha appears warped and unreadable. h6. Environment  # Linux distributions, especially RedHat (RHEL)  and CentOS  # Confluence v6 and above h6. Steps to reproduce  # Insert any macro having a title, like the Panel Macro h6. Expected Behavior Macro header (the name of the macro) renders properly h6. Actual Behavior Strange characters appear in place of the macro name. !macro-garbled.png|thumbnail! h6. Workaround # Stop Confluence # Make one or both of the following changes: #* Uninstall lyx-fonts package (Lyx/MathML fonts - A collection of Math symbol fonts for lyx) if it is installed on the server #* Ensure the following fonts are installed: {code:borderStyle=solid} yum install ghostscript yum install dejavu-fonts-common yum install dejavu-sans-fonts yum install dejavu-sans-mono-fonts yum install motif {code}  (!) some versions of ghostscript package can be affected by security vulnerability CVE-2018-16509 discovered in September 2018. for more details see  https://security-tracker.debian.org/tracker/CVE-2018-16509  https://access.redhat.com/security/cve/cve-2018-16509 https://www.exploit-db.com/exploits/45369/ # Rebuild the font cache by using the following command: {code:borderStyle=solid} fc-cache -s {code} # Clear the plugin cache as described at [How to clear Confluence plugins cache|https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html] # Rebuild the content index as described at [How to Rebuild the Content Indexes From Scratch on Confluence Server|https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html] # Start Confluence # Clear browser cache and verify fonts are displayed correctly h6. Notes Confluence requires some fonts to work in Linux distributions that are not included in the installation package or in the documentation as a requirement. In some cases, the workaround also works for file previews such as Office files and PDF.

GMK made changes - 12/Sep/2018 8:41 AM

Description

Original: Macro header shows garbled text and weird symbols in Linux. Captcha appears warped and unreadable. h6. Environment  # Linux distributions, especially RedHat (RHEL)  and CentOS  # Confluence v6 and above h6. Steps to reproduce  # Insert any macro having a title, like the Panel Macro h6. Expected Behavior Macro header (the name of the macro) renders properly h6. Actual Behavior Strange characters appear in place of the macro name. !macro-garbled.png|thumbnail! h6. Workaround # Stop Confluence # Make one or both of the following changes: #* Uninstall lyx-fonts package (Lyx/MathML fonts - A collection of Math symbol fonts for lyx) if it is installed on the server #* Ensure the following fonts are installed: {code:borderStyle=solid} yum install ghostscript yum install dejavu-fonts-common yum install dejavu-sans-fonts yum install dejavu-sans-mono-fonts yum install motif {code} # Rebuild the font cache by using the following command: {code:borderStyle=solid} fc-cache -s {code} # Clear the plugin cache as described at [How to clear Confluence plugins cache|https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html] # Rebuild the content index as described at [How to Rebuild the Content Indexes From Scratch on Confluence Server|https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html] # Start Confluence # Clear browser cache and verify fonts are displayed correctly h6. Notes Confluence requires some fonts to work in Linux distributions that are not included in the installation package or in the documentation as a requirement. In some cases, the workaround also works for file previews such as Office files and PDF.

New: Macro header shows garbled text and weird symbols in Linux. Captcha appears warped and unreadable. h6. Environment  # Linux distributions, especially RedHat (RHEL)  and CentOS  # Confluence v6 and above h6. Steps to reproduce  # Insert any macro having a title, like the Panel Macro h6. Expected Behavior Macro header (the name of the macro) renders properly h6. Actual Behavior Strange characters appear in place of the macro name. !macro-garbled.png|thumbnail! h6. Workaround # Stop Confluence # Make one or both of the following changes: #* Uninstall lyx-fonts package (Lyx/MathML fonts - A collection of Math symbol fonts for lyx) if it is installed on the server #* Ensure the following fonts are installed: {code:borderStyle=solid} yum install ghostscript yum install dejavu-fonts-common yum install dejavu-sans-fonts yum install dejavu-sans-mono-fonts yum install motif {code}  (!) some versions of ghostscript package can be affected by security vulnerability CVE-2018-16509 discovered in September 2019. for more details see  https://security-tracker.debian.org/tracker/CVE-2018-16509  https://access.redhat.com/security/cve/cve-2018-16509 https://www.exploit-db.com/exploits/45369/ # Rebuild the font cache by using the following command: {code:borderStyle=solid} fc-cache -s {code} # Clear the plugin cache as described at [How to clear Confluence plugins cache|https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html] # Rebuild the content index as described at [How to Rebuild the Content Indexes From Scratch on Confluence Server|https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html] # Start Confluence # Clear browser cache and verify fonts are displayed correctly h6. Notes Confluence requires some fonts to work in Linux distributions that are not included in the installation package or in the documentation as a requirement. In some cases, the workaround also works for file previews such as Office files and PDF.

Owen made changes - 29/Aug/2018 11:17 PM

Workflow

Original: JAC Bug Workflow [ 2735118 ]

New: JAC Bug Workflow v2 [ 2793428 ]

Owen made changes - 17/Aug/2018 4:29 AM

Symptom Severity

Original: Minor [ 14432 ]

New: Severity 3 - Minor [ 15832 ]

Owen made changes - 02/Jul/2018 7:11 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2470128 ]

New: JAC Bug Workflow [ 2735118 ]

George Lipatov made changes - 07/Jun/2018 5:37 AM

Remote Link

Original: This issue links to "Page (Bulldog)" [ 372613 ]

George Lipatov made changes - 07/Jun/2018 5:37 AM

Remote Link

New: This issue links to "Page (Bulldog)" [ 372613 ]

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