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  1. Jira Server and Data Center
  2. JRASERVER-66069

Captcha appears warped and unreadable and chart gadgets that print graphics show garbled text and weird symbols when running JIRA in Linux

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    Description

      Issue Summary
      • Captcha appears warped and unreadable and chart gadgets that print graphics show garbled text and weird symbols when running JIRA in Linux
      Steps to Reproduce
      • Attempt to login with captcha activated or add a gadget like the Pie chart gadget.
      Expected Behavior
      • Captcha is readable
      • Gadgets printing graphics and text have characters humanly readable.
      Actual Behavior
      • Captcha appears warped and completely unreadable:
      • Gadgets with graphics print garbled characters:
      Cause
      • Apparently, system fonts.
      Workarounds
      • Workaround 1
        • Install the following packages (usually the fonts are enough but it is recommended to also include Ghostscript and Motif):
          yum install ghostscript
          yum install dejavu-fonts-common
          yum install dejavu-sans-fonts
          yum install dejavu-sans-mono-fonts
          yum install motif
      • Workaround 2
        • It has been reported that, when already having the previously mentioned font packages, other font packages seem to interfere, specifically it has been mentioned that having installed lyx-fonts (Lyx/MathML fonts - A collection of Math symbol fonts for lyx) caused this issue, and removing the package solved it.
      Notes
      • This bug ticket has been raised due to JIRA requiring something to work that is not included in the installation package nor in the documentation as a requirement.

      Environment

      • Linux RedHat

      Attachments

        1. CAPTCHA.PNG
          CAPTCHA.PNG
          49 kB
        2. image.png
          image.png
          61 kB

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              tbartyzel Tomasz Bartyzel
              rchiquete René C. [Atlassian Cloud Support]
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              Dates

                Created:
                Updated:
                Resolved: