Special characters in Word imports are not rendered/incorrect in Confluence pages

Summary

When importing a Word document with a special character (like μ), Confluence cannot render the Word versions of the unicode characters. When viewing the imported Word file, the characters either show as a square or show other strange characters.

Environment

• This has been tested in Confluence 5.9.x and 6.x instances.

Steps to Reproduce

1. Create a Word file
2. Insert a special character like μ
3. Save the file
4. Import the Word document following these instructions

Expected Results

The content is imported and the special characters are rendered correctly

Actual Results

The characters are rendered as boxes as shown in the screenshot below:

Workaround

The only current workaround is to edit the imported page and replace the square characters with the special characters.